Weekend-Only Optometrist

About Lenskart

With a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include

prescription eyewear, contact lenses and sunglasses, all equipped with the customers’ eye powers. Backed by IDG

Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical

retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are

responsible to deliver the best customer experience by leading the example in driving the key business metrics with their

optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards

throughout as per Lenskart norms.

Responsibilities

Area Activities expected to be performed by a Lenskart Cluster Optometrist

Store Visit

● Must visit assigned stores in Lenskart uniform and manage the complete Technical and

Functional part of Lenskart stores.

In Store Duty

● Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,

Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.

● Must also work as a store optometrist during busy hours, high sale days or to cover

shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,

merchandise, Instrument calibration, KMT products etc.

● To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and

lead by example

Manpower

● To welcome new talent from market, conduct interview and on board. Initiation Prepare

and conduct meetings with respective AOMs to discuss reviews, performance or

proposals

Training

● For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,

dispensing, contact lens, troubleshoot, deliver to measure the impact of training on

store performance. Identify and Train the Store staff to help them achieve their goals

Audit ● Periodically audit their eye test and dispensing performance

Team Leader

● Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support

store team

Revenue

● Maximise In-Store Revenue through Optometrists through continuous training, periodic

reviews, increasing number of eye tests done at store and reducing returns

Team Work

● Work as a member of Business Team to accomplish goals and objectives. Participate in

regional, departmental, executive, operational meeting as appropriate

Documentation

● Maintain documentation and Report daily to PS regional manager on store visit

summary

Working Hours

● Same as store shift and as per business needs. Must work on weekends and public

holidays to support store business

Personal attributes & competencies

● Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track

record

  • Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
  • Must be ready to travel anywhere in India as per Business requirements
  • Passionate about Sales, Retail, Customer service and Training
  • Good understanding of market and product analysis
  • Must have leadership qualities such as - lead by example, coaching, motivating, great communication and

never give up attitude

● Energy, influence, 10 x think / entrepreneur mind-set etc.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...