Weekend Customer Service Advisor/service

Territory Service Representative - Operations

Operations

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Travel Required
About DHL Blue Dart Express India:

Blue Dart Express Limited , a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleader's network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong . Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
The Territory Service Representative (TSR) - Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism.
Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The TSR works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline.
To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.

Pickup & Delivery Operations

  • Ensure all shipments are delivered within committed service timelines.
  • Customer Service Excellence
  • Serve as the face of Blue Dart during every customer interaction.
  • Collect Cash on Delivery (COD) payments wherever applicable.
  • Report discrepancies immediately.

Scan shipments accurately using handheld devices or approved digital platforms.
  • Adhere to company policies relating to shipment handling, documentation and customer interaction.
  • Support operational requirements during peak business periods.

Follow all road safety guidelines while operating company or personal vehicles.
  • Report accidents, incidents or unsafe conditions immediately.
  • Protect company assets and customer property.

Vehicle & Asset Responsibility

  • Workplace Discipline & Brand Representation
  • Maintain high standards of personal grooming, hygiene and professional appearance.
  • Wear the prescribed Blue Dart uniform and identity card while on duty.
  • Follow workplace rules, operational discipline and company policies.
  • Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Work closely with Shift In-charges and branch operations teams.
  • Support colleagues during operational contingencies.
  • Contribute towards achieving branch productivity and service goals.

Qualifications & Experience:

Minimum 10th Standard Pass .

  • Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.
  • Experience in pickup and delivery operations will be an added advantage.

Minimum age 18 years.
  • Valid Two-Wheeler or Four-Wheeler Driving Licence.
  • Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
  • Physically fit to perform field operations.
  • Willingness to work across shifts, weekends and holidays based on business requirements.

Pickup & Delivery Operations
  • Cash Collection (COD)
  • Basic Computer & Mobile Application Skills
  • Basic English Reading & Understanding

Key Performance Indicators:

Delivery & Pickup Performance

Service Quality

COD Collection Accuracy . Why join DHL Blue Dart

At Blue Dart, we don't just deliver parcels-we deliver excellence, innovation, and opportunity every day.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure , and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits -from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking -where your voice is heard and your contributions matter.
The pride of working with India's most awarded logistics brand , trusted by millions and driven by purpose.
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Blue Dart shall not be responsible for any loss arising from such fraudulent activity.

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