Walkin Interview : Fresher : Customer Support : : Grads : Apply (Delhi)

Outpace Consulting is hiring for a Leading ITES Company for multiple International Customer Support opportunities in Noida & Gurgaon. Graduate/UG Freshers can apply Walk-in Details Address: Outpace Consulting, C-29, Sec 2 Noida Nearest Metro: Noida Sec 15 (Exit Gate 3) Landmark: Near Hotel Nirulas Walk-in Time: 10:30 AM 1:00 PM Documents: Resume & Aadhaar To Apply for this Job Role: Call Our HR Team at the Number Mentioned Below: Aparna 9445500945 Nagratna 9972422240 Jahanavi 8978571660 Vasanthi 9347918850 Nikita 8962644183 Asma 8328241567 WhatsApp Your CV @ 9151555419 JOB LOCATION & SALARY NOIDA Eligibility: Graduate Freshers CTC: 3.04 LPA Approx. In-Hand Salary: 18,500/month Transport Allowance: 4,000/month Process: International Customer Support Shifts: 24x7 Rotational Working Days: 5 Days Working + 2 Rotational Offs GURGAON Eligibility: Graduate Freshers Salary: 20,000 25,000 In-Hand/month Maximum salary depends on profile, communication, assessment & process eligibility. Process: Voice / Chat / Blended Customer Support Process Type: International Shifts: 24x7 Rotational Working Days: 5 Days Working + 2 Rotational Offs Transport: Both-Side Cab / TA as per process ROLE OVERVIEW As a Customer Support Executive, you will interact with customers through Voice, Chat or Blended channels, understand their concerns and provide accurate and timely resolutions while ensuring a positive customer experience. KEY RESPONSIBILITIES Handle customer queries related to products and services Understand customer concerns and provide appropriate resolutions Assist customers with navigation and basic troubleshooting Maintain skilled verbal/written communication Record customer interactions and update details in CRM Maintain required Quality, CSAT, SLA & Productivity standards IMPORTANT ELIGIBILITY Graduate/UG Freshers can apply B.Tech / MBA / MCA Freshers are NOT eligible B.Tech / MBA / MCA candidates must have minimum 6 months International Voice experience Candidates pursuing regular education must carry NOC from college Good to Excellent English Communication is mandatory Candidates must be comfortable with 24x7 rotational shifts WHY APPLY? Opportunity to start your career with a Leading ITES Company Exposure to International Customer Support Attractive Salary + Incentives as applicable Transport / Cab Benefits as per process Structured Training & Career Growth Excellent opportunity for fresh graduates entering the BPO/ITES industry

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...