Walk-in | Wipro is hiring For US HR Operations- Associate

Wipro is hiring for US HR Operations- Immediate to 30 days' notice


Designation- Associate


Roles & Responsibilities:

  • Excellent communication skills are mandatory.
  • Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement -Applicable for 1 year (Mandatory)


Shift timings- Fixed evening shift (5 days working). Saturdays & Sundays are fixed off

Transport- Both Way transport will be provided.


Education Skills- Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part-time MBA, PGDM.


All 6 semester original mark sheets in hard copy are mandatory

Work Location- Building 2, Candor Tech Space, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001

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