Virtual Registered Nurse (RN) – Post-Visit Patient Outreach

Job Title: Virtual Registered Nurse (RN) – Post-Visit Patient Outreach

Location: Remote Job

Shift type /time: US Shift Hrs EST

Working schedule: 8 AM EST to 5 PM EST – Mon to Fri

(5.30 PM IST - 2.30 AM IST)

Position Type: Full Time

1. Preference for candidates with primary care/family practice experience.

2. Preference in candidates seeking a long-term, permanent position.

3. Strong communication skills.

4. Solid subject matter knowledge and clinical understanding.

Job Purpose

The Virtual Registered Nurse (RN) is responsible for conducting post-visit outreach to patients who have been seen by a provider, with the objective of clarifying visit outcomes, reinforcing care plans, addressing patient questions, and identifying any new or unresolved clinical or scheduling needs. This role supports a high-volume family medicine practice serving over 50,000 patients annually and plays a critical role in continuity of care, patient engagement, and care coordination,

Principal Accountabilities:

  • Conduct outbound virtual calls to patients following in-office visits to review and clarify visit details, treatment plans, medications, and next steps.
  • Review provider documentation and clinical notes within the EMR prior to patient interaction.
  • Accurately document patient interactions, updates, and clarifications directly into the EMR.
  • Identify and escalate new clinical concerns, follow-up requirements, or scheduling needs to the appropriate provider or care team.
  • Manage a high daily caseload (80+ cases per day) while maintaining quality, compliance, and patient satisfaction standards.
  • Communicate promptly with internal teams in the event of system, connectivity, or access issues.
  • Adhere to all HIPAA, data security, and client-specific compliance requirements.

Related experience/ must- have skills / qualifications:

  • Active US Registered Nurse (RN) license – mandatory.
  • Strong verbal communication and patient engagement skills.
  • English language proficiency: minimum 8/10 for speaking and comprehension.
  • Experience in Family Medicine or ambulatory care settings preferred.
  • Ability to work independently in a remote/virtual care environment.
  • Proven ability to manage high-volume clinical workflows efficiently Specific Tools / Platforms
  • MEDENT EMR (secure remote access required).
  • Avaya VoIP (CNY) and Ooma VoIP via CinchMD for patient calls.
  • WhatsApp for internal coordination and communication.
  • Secure standalone CPU/Laptop with reliable high-speed internet. Capabilities
  • High attention to clinical accuracy and documentation quality.
  • Strong time management and productivity in a monitored environment.
  • Comfort with performance tracking and daily system monitoring.
  • Ability to adapt to structured training programs and client-led workflows.
  • Professionalism in patient interactions and cross-functional collaboration.

Please send your resume along with the contact details to bean@cybersmarttechnologies.com

Pay: From ₹30,000.00 per week

Work Location: Remote

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