Urgent Hiring For Quality Analyst at Bangalore & Noida

Job highlights - 2+ years experience in international voice and blended process with strong problem-solving and proficiency in Excel and PowerPoint - Conduct transaction quality audits, error and root cause analysis, publish dashboards, drive quality initiatives, and ensure data confidentiality and integrity Intrested can drop resume on -9354498578 Role & responsibilities - Conduct Transaction Quality Audits - Conduct Ticket Data Analysis & Error Analysis - Provide Transaction Quality Metrics - Provide Feedback and suggestions for improvement - Publish Dashboards at defined intervals - Drive Quality Initiatives - Provide data inputs to internal stakeholders - Flexibility and Availability for any ad-hoc business requirement - Ensure Confidentiality, Availability, and Integrity of Data Preferred Competencies - Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis - Establish controls on Transaction Processing aiming for a Zero-Defect Output - Report and Publish Transaction Quality Metrics - Publish Dashboards - Provide Feedback and suggestions for improvement - GAP Analysis & Controls - Error Analysis and Root Cause Analysis for process deviations - Adherence & record maintenance to Internal and External QMS Audit Requirements - Continuous Focus and Drive to meet and exceed SLAs - Drive process level quality initiatives - Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations - Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly ba Preferred candidate profile - The applicant should have 2+ years experience of international voice and blended process - The candidate should have excellent problem-solving capabilities and lateral thinking skills - The candidate should be proficient in excel and power point - Willingness to work in 24 X 7 work environment - Valuable Knowledge of Audit and Evaluation function

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...