Urgent Hiring Customer Service Specialist (Night shift) | US-based MNC

We are looking for a proactive, customer-focused, and detail-oriented Customer Service Specialist to join our international voice support team. In this role, you will assist U.S.-based customers with automotive parts and order-related inquiries, ensuring a smooth, efficient, and positive post-purchase experience.

Roles & Responsibilities:

  • Handle inbound calls related to product inquiries, order status, order modifications, and general customer support.
  • Provide accurate information regarding shipping details, delivery timelines, order delays, and automotive parts availability.
  • Make outbound calls to proactively update customers on tracking information, shipment status, and order progress.
  • Address and resolve customer concerns promptly while maintaining a professional, empathetic, and customer-centric approach.
  • Escalate complex issues to the appropriate internal teams and ensure timely resolution through consistent follow-ups.
  • Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
  • Achieve daily call targets while consistently maintaining high customer satisfaction and service quality standards.
  • Follow established quality assurance procedures, company policies, and compliance guidelines during every customer interaction.

Required Skills & Qualifications

  • 1-5 years of experience in an international voice process or customer service role.
  • Excellent English communication skills, with strong verbal communication and problem-solving abilities.
  • Basic knowledge of automotive parts and the automobile industry will be an added advantage.
  • Ready to work night shifts to support U.S.-based customers.
  • Strong customer service orientation, active listening skills, and the ability to handle customer concerns professionally.
  • P.A.R.T.S. (Proactive, Ambitious, Responsible, Team Player, and Sincere)

Perks & Benefits:

  • Meal facility
  • 5-day work week
  • Health and personal accident insurance
  • Local pick-up and drop-off transportation facility
  • Access to a fitness center
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