Travel Expert en Inde

Shanti Travel is hiring a French-Speaking Travel Expert

Where: New Delhi or Jaipur in India Starting date: from October 2026

MISSION

The Travel Expert is responsible for sales development and the quality of the customer experience through the design and marketing of tailor-made trips. He/She manages the customer relationship before, during and after the trip, updates online offers, develops local partnerships and contributes to the promotion of the Shanti Travel brand.

The position also includes welcoming travelers on site when necessary as well as operational follow-up to guarantee their satisfaction and loyalty.

This position reports directly to the Sales Manager.

RESPONSIBILITIES

  • Sales ManagementManage incoming requests from the Shanti Travel website, partner platforms and other acquisition channels with maximum responsiveness.
  • Actively listen to travelers in order to understand their needs, expectations and constraints, and design relevant tailor-made proposals or suggest some of our fixed departures (GIR).
  • Communicate clearly and professionally to build trust, convert inquiries into confirmed bookings, and ensure both traveler satisfaction and agency profitability.
  • Be proactive and fully comfortable with telephone calls, a key success factor for a Travel Expert; take the initiative to call travelers, provide regular follow-up and maintain a strong human connection throughout the sales process.
  • Achieve individual sales targets and contribute to overall team goals to support company growth and profitability.
  • Prepare detailed travel quotes in collaboration with partners (hotels, activities, service providers) and guarantee an irreproachable quality of service throughout the traveler's journey.
  • Customer Relations & ExperienceAdvise clients with expertise and care at every stage of the travel process.
  • Provide continuous follow-up before, during and after the trip to ensure a smooth and incident-free experience.
  • Collect and analyze traveler feedback, integrate information into the company database and contribute to long-term customer loyalty.
  • Welcome travelers on site when necessary and ensure the quality of their experience.
  • Participate in emergency telephone shifts and ensure rapid follow-up in the event of unforeseen events.
  • Organize a pre-departure call with the client to review the itinerary of their stay in detail and share tips/tricks.
  • Knowledge SharingUpdate online offers (Shanti Travel website and partner distributors).
  • Participate in inspection visits or familiarization trips to enrich the offer and guarantee the quality of partners.
  • Collect, update and share with the team information relating to hotels, activities and local services to maintain an up-to-date knowledge base.
  • Maintain a strong knowledge of the environment, the market and competitors; stay curious and attentive to emerging trends to guarantee the relevance and competitiveness of the offer.
  • Marketing CollaborationWork in close collaboration with the marketing team to provide content and information that enriches communication materials (blogs, videos, destination highlights, etc.).

PROFILE

  • French national or bilingual French speaker, with a professionnal level of English
  • Experience in the travel or sales sector
  • Strongly client-oriented / traveler experience focused
  • Comfortable with selling trips by phone and email, in French
  • Motivated to learn and master our computer reservation systems and GDS
  • Ready to become an expert in selling new destinations
  • Solid commercial skills and strong business acumen
  • Excellent interaction, communication, and negotiation skills
  • Personal travel experience will be considered an asset

CONDITIONS

  • Salary: fixed salary based on profile + monthly variable
  • Position based in the office
  • Visa covered by the company
  • A round-trip flight of up to 800 Euros per year (after one year of seniority)
  • Insurance covered by the company
  • Occasional trips offered to discover India, considered as training (according to business needs)

TO APPLY

If you believe this opportunity matches your experience and aspirations, please apply by following this link:

For any other questions, you can contact hr@shantitravel.com

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...