TL-Policy Servicing



Job Summary

This role supports an international policy servicing team in a multinational environment focusing on accurate and timely processing of Property and Casualty insurance policy transactions. The position requires strong MS Office proficiency attention to detail and comfort working in a structured night shift schedule from the office ensuring high quality service for global stakeholders.


Responsibilities

  • Manage end to end policy servicing activities to ensure timely issuance endorsement cancellation and renewal of insurance policies with high accuracy and compliance with internal guidelines
  • Coordinate daily with cross functional teams to clarify transaction inputs resolve data issues and maintain smooth flow of work items across the policy servicing lifecycle
  • Review source documents meticulously to validate coverage details limits dates and client information so that every policy record remains accurate and audit ready
  • Prepare and update structured policy logs and trackers using MS Office tools to provide transparent visibility into work status volumes and potential bottlenecks
  • Monitor quality metrics and processing turnaround times to identify process deviations recommend corrective actions and maintain service level commitments consistently
  • Create well structured reports and performance summaries using spreadsheets and presentations to support management reviews and continuous improvement discussions
  • Respond promptly to internal stakeholder queries by analyzing policy data clarifying requested changes and documenting resolutions in a clear and traceable manner
  • Collaborate closely with quality and training teams to share recurring error patterns and support design of job aids that help enhance overall team performance
  • Validate premium calculations and rating inputs using predefined templates to reduce financial discrepancies and safeguard organizational revenue recognition
  • Document standard procedures for frequently repeated transactions so that new team members can follow consistent steps and reduce onboarding time
  • Adapt proactively to changes in process instructions systems and compliance requirements by updating personal reference material and seeking clarifications when needed
  • Maintain disciplined adherence to night shift schedules and work from office requirements to align with global client timelines and ensure dependable service coverage
  • Contribute actively to team goals by sharing workload during peak periods providing constructive feedback and supporting a collaborative and respectful work environment

    • Qualifications

  • Utilize advanced spreadsheet functions word processing and presentation capabilities in MS Office to manage large datasets and prepare accurate policy servicing documentation
  • Apply knowledge of Property and Casualty insurance concepts such as coverage types endorsements and renewal rules to interpret requests and process policy changes effectively
  • Demonstrate strong analytical and numerical skills to validate transaction accuracy identify data inconsistencies and support error free policy updates
  • Communicate clearly in spoken and written form with global stakeholders to ensure mutual understanding of requirements timelines and constraints
  • Maintain high levels of integrity confidentiality and compliance awareness when handling sensitive policy and customer data in line with organizational standards
  • Adapt comfortably to a dedicated night shift work pattern and office based model while maintaining focus reliability and consistent productivity
  • Exhibit a continuous learning mindset by seeking feedback participating in training sessions and staying updated on process enhancements relevant to policy servicing

    • Certifications Required

    Preferred certifications include insurance foundation such as AINS or similar policy servicing training and advanced MS Office user level certification.

    Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...