Telecaller (Voice Process)

We are looking for enthusiastic Telecallers to join our team in Kolkata. You will be the first point of contact for our customers — making outbound calls, answering queries, and helping the sales team convert leads. If you enjoy talking to people and can hold a clear, confident conversation, we'd like to hear from you. Full training will be provided, so freshers are encouraged to apply.

Key Responsibilities

  • Make outbound calls to prospective and existing customers from provided lead lists

  • Explain products/services clearly and answer customer questions

  • Handle incoming enquiries and route them to the right team

  • Maintain accurate call records and update customer details in CRM/Excel

  • Follow up on leads and meet daily/weekly call and conversion targets

  • Escalate complaints or unresolved issues to the supervisor

  • Maintain a polite, professional tone at all times

Requirements

  • Minimum qualification: Higher Secondary (12th pass); Graduates preferred

  • Good communication skills — fluency in Bengali and Hindi; working knowledge of English

  • Clear voice, good listening skills, and a patient attitude

  • Basic computer knowledge (MS Excel, email, CRM entry)

  • Ability to handle rejection and stay motivated

  • Freshers welcome — training will be provided

What We Offer

  • Fixed salary plus performance-based incentives

  • Paid training for freshers

  • Growth path to Senior Telecaller / Team Leader roles

  • Friendly, supportive work environment

Pay: ₹8,624.05 - ₹11,000.00 per month

Benefits

  • Cell phone reimbursement

  • Paid time off

  • Work from home

Work Location: In person

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