Technical Support Engineer

We are hiring a Technical Support Engineer for a leading support position based in India.


Responsibilities:

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners, and sales engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools, and more.
  • Working in tight integration with the global support teams as well as with AlgoSec R& D, delivery, and product management.


Requirements:

  • At least 3 years of previous experience in a similar position in a software company.
  • Experience in Linux/UNIX environments.
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc. ).
  • Experience in support of network security software products.
  • Independent, resourceful, problem-solver, result-oriented.
  • Fast learner.
  • Team player, pleasant, and with a high level of integrity.
  • Excellent written and verbal communication skills in English.
  • Operating well under pressure and multitasking.
  • Willingness to work at irregular hours to support our customers worldwide; we are a 24x7 support operation.


Advantages:

  • Experience in SRE/DevOps.
  • Experience in Linux script languages (PERL, shell).
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