Technical Customer Support (International Voice Process)

<strong>About The Role<br><br></strong>We're looking out for Technical Customer Support Representatives for one of our clients in the Vivint Process which supports International Customers of Vivint Smart Home, a leading US-based smart home security and automation company. The role involves providing <strong>technical assistance and troubleshooting</strong> support for smart home and networking-related products.<br><br><strong>Position Specific Information<br><br></strong><ul><li>Designation: Technical Customer Support Executive </li><li>Location: Gurgaon, Sector 30</li><li>Onsite Work</li><li>Notice Period: Immediate Joiners - Preferred<br><br></li></ul><strong>Job Requirements:<br><br></strong><ul><li>A minimum of 6 months of experience is required in Technical Customer Support. </li><li>Good knowledge of Networking, Remote Troubleshooting, and Wi-Fi-related issues. <br><br></li></ul><strong>Majors<br><br></strong><ul><li>Handle international customer queries through voice/chat </li><li>Troubleshoot Wi-Fi, LAN/WAN, routers, modems, smart devices, and networking issues </li><li>Provide effective resolutions and maintain accurate customer records </li><li>Coordinate with internal teams for issue resolution </li><li>90% Technical Support + 10% Upselling <br><br></li></ul><strong>Compensation & Benefits<br><br></strong><ul><li>Up to 30,000 CTC per month</li><li>60 days of in-house technical training </li><li>Two-way cab facility </li><li>5 days working a week </li><li>Rotational shifts & Rotational Week Offs </li><li>Opportunity to work in an International process<br><br></li></ul><strong>Note: Applicants outside Delhi NCR will not be contacted. <br><br></strong>{ Email us: khushi.agarwal@pineqlab.com }

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