Tech M International BPO Noida

CSR International Process (Voice Process) *Locations:* Noida *Eligibility Criteria:* *Graduate Freshers & Experienced* Welcome *Fluent English Communication* *Mandatory* *Salary Details:* * *International Process:* 25,000 to 40,000English Communication is must Educational Qualification - Graduation - Freshers Welcome ( Good English is must)Experience Required - International BPO PreferredWork Location - NoidaWork From Office - In office ModeFollowing are the requisite conditions for applying to the said job:1. 12th pass 6 months experience in BPO or Fresh Graduates in any stream2. Five (5) days working in a week3. Good communication skills4. Night shift* working hours5. Cab will be provided6. CTC - For 12th experience is 3 LPA incentive (After Training)7. CTC For Fresh Graduates is 3 LPA to 4.90 LPA incentive (After Training)Kindly confirm if interested as the shortlisted candidates shall have to come for a Face-to-Face *Interview and Counselling* process. The interview would be scheduled as per the details of the forms received at below mentioned address:*Venue:* Noida Sector - 63Roles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.Provide accurate information on products/services to customers through effective communication skills.Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.Escalate complex issues to senior team members or supervisors when necessary.Desired Candidate Profile0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.Bachelor's degree in Any SpecializationStrong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...