SVP - RCM Operations (US Healthcare)

  • Leadership opportunity in one of the fastest growing industry
  • Work with a growing RCM company,

About Our Client

Our client is a mid-sized organisation specialising in business services, particularly within the US Healthcare (RCM) sector. They are focused on delivering tailored solutions to meet client needs while maintaining high operational standards.



Location: Remote (Bangalore Urban) | SVP - RCM Operations (US Healthcare) | Call Centre and Customer Service

Job Description

SVP - RCM Operations (US Healthcare)

    • Lead end-to-end RCM operations including billing, coding, collections, AR, and denial management
    • Drive operational excellence through process optimization and continuous improvement initiatives
    • Ensure achievement of key financial KPIs such as cash flow, AR days, and collection efficiency
    • Develop and implement strategies to reduce denials and improve first-pass claim resolution
    • Oversee large, multi-location teams and ensure high productivity and quality standards
    • Manage client relationships, ensuring satisfaction, retention, and service delivery excellence
    • Ensure compliance with healthcare regulations, payer guidelines, and audit requirements
    • Drive automation, digital transformation, and adoption of RCM technologies
    • Monitor performance through dashboards, reporting, and data-driven insights
    • Collaborate with leadership and stakeholders to align RCM goals with business objectives


The Successful Applicant

SVP - RCM Operations (US Healthcare)

    • Bachelor's degree in Healthcare Administration, Business, Finance, or related field (MBA preferred)
    • 20+ years of experience in Revenue Cycle Management with strong leadership exposure
    • Proven track record of managing large-scale RCM operations (billing, AR, collections, denials)
    • Deep understanding of US healthcare systems, payer policies, and compliance (HIPAA)
    • Strong experience in driving operational excellence and process improvement (Lean/Six Sigma preferred)
    • Demonstrated ability to deliver financial outcomes (cash flow improvement, AR reduction, revenue optimization)
    • Experience in client/stakeholder management with excellent communication and negotiation skills
    • Exposure to RCM tools, automation, analytics, and digital transformation initiatives
    • Strong leadership skills with experience managing large, multi-location teams
    • Ability to work in a fast-paced environment with a focus on quality, productivity, and continuous improvement


What's on Offer

  • An opportunity to lead a mid-sized organisation in the business services industry.
  • Competitive salary package with additional benefits.
  • Collaborative and growth-oriented work environment.
  • Chance to make a significant impact on organisational strategy and success.


Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...