Service Desk Engineer - Voice

Service desk Tech Support Role Looking for Tech Support Service desk Engineer with 3-15 Months of exp. Any Graduation 10 +2 +3 Arts/ Science Engineering / Diploma (10+3 ) Excellent Communication skills Willing to support 24X7 and Service desk Voce support role Walk in @ Bangalore Manyata Location on 7th June'25 Even Candidate with Customer Support exp. willing to take Tech Support role can apply Joining Location - Chennai /Bangalore / Coimbatore Job Summary We are seeking a Systems Engineer with 0 to 2 years of experience to join our team. The ideal candidate will have experience in Service Now Incident Management Windows and Service Desk. This role is hybrid with day shifts and no travel required. The candidate will be responsible for ensuring smooth IT operations and providing technical support to end-users. Responsibilities Provide technical support to end-users by troubleshooting and resolving issues related to Service Now Incident Management and Windows. Oversee the incident management process ensuring timely resolution and proper documentation of incidents. Monitor and maintain the performance of IT systems ensuring they are running efficiently and effectively. Collaborate with other IT team members to implement and maintain IT solutions that meet the needs of the organization. Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and best practices. Conduct regular system audits to identify and address potential issues before they impact operations. Manage and prioritize service desk tickets ensuring prompt and accurate resolution of user requests. Provide training and support to end-users on the use of IT systems and applications. Participate in the planning and execution of IT projects ensuring they are completed on time and within budget. Maintain accurate and up-to-date documentation of IT systems processes and procedures. Stay current with emerging technologies and industry trends to ensure the organization remains competitive. Contribute to the continuous improvement of IT services by identifying and implementing process improvements. Ensure a high level of customer satisfaction by providing excellent service and support. Qualifications Must have experience with Service Now and Incident Management. Must have experience with Windows operating systems. Must have experience working in a service desk environment. Nice to have experience with hybrid work models. Nice to have experience with IT project management. Must have strong problem-solving and troubleshooting skills. Must have excellent communication and interpersonal skills. Must have the ability to work independently and as part of a team. Must have strong organizational and time management skills. Must have the ability to prioritize and manage multiple tasks simultaneously. Must have a customer-focused mindset. Must have a willingness to learn and adapt to new technologies and processes. Must have a commitment to continuous improvement and professional development. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...