• Batch & Event Management
  
• Incident Management
  
• Change Management
  
• Disaster/Major Incident Management

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

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  Guarantee the quality, integrity, maturity, and service orientation towards our service consumers
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  An expert in Mainframe Batch monitoring.

• Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them
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  Handle all technical escalations
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  Setup the necessary procedures & documentation
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  Oversee the health of infrastructure systems and provide inputs towards continuous improvements
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  Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

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  Capable of executing all tasks as a “Mainframe Batch Operator”
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  Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions
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  Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)
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  Ensure, the IT Operators follow the available procedures, documentation, & knowledge base
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  Provide break-fix support & act as a technical escalation point
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  Oversee the management of Batch, Incident, Event & Change handling and required follow-up
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  Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.
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  Take lead in disaster meetings and help the stakeholders to address the issue(s)
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  Up to date w.r.t the knowledge of Infrastructure/Batch environment
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  Capable to assess the criticality of given situation and come out with alternatives
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  Quickly adaptable to the ongoing changes in the environment
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  Share the knowledge/questions with team or respective stakeholders
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  Identify the needs (or problems) and trigger relevant actions
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  Provide input towards possible automation and service/process improvements

Skills required

Technical

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  Very good understanding of ITIL V3/V4 Fundamentals
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  Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.
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  Fair knowledge of Windows & Linux Operating Systems
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  Strong Mainframe fundamentals
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  Good foundation of networking concepts
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  Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

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  Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts
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  Very good communication & coordination skills
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  Very good team player
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  Very good analytical thinking and problem-solving abilities
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  Self-driven, committed, process Oriented and able to handle challenging situations
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  Open to take-up additional responsibilities as and when needed

Experience

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  5-10 years relevant experience working in IT Operations domain

Education

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  B.Tech, B.Sc, BCA or MCA