Senior Manager, TISC – Supply Chain Excellence

October 22, 2026

Primary Location: Gurugram, India Role Type: Individual Contributor The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes & capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams. What You’ll Do For Us Driving supply chain excellence through people, process & technology dimensions including but not limited to: <ul><li>Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, S&OPs & performance management.</li><li>Design & Enable Future-ready Customer Supply Models & Network e.g., Segmented supply chains.</li><li>Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework.</li><li>Drive Supply Chain Process Automation leveraging AI/RPA & Digital Capabilities (inhouse & 3rd Party).</li><li>Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of new ways of working.</li><li>Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps. </li></ul>Qualifications & Requirements <ul><li>MBA in Supply Chain, Operations, Business Administration, or related field</li><li>10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.</li><li>Project Management Experience in driving cross functional priorities & decision making.</li><li>Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.</li><li>Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools.</li><li>Demonstrated success in leading automation and digital transformation initiatives.</li><li>Strong analytical, stakeholder management, and problem-solving skills.</li><li>Excellent communication and leadership capabilities with experience influencing senior stakeholders. </li></ul>Key Competencies <ul><li>Supply Chain Orchestration</li><li>Customer Service Transformation</li><li>Strategic Thinking & Project Management</li><li>Change Management & Cross-Functional Leadership</li><li>Digital Enablement & Data-Driven Decision Making</li><li>Business Partnership including Franchise & Customers </li></ul>What can help you be successful in the role? Growth Behavior <ul><li>Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.</li><li>Smart Risk: Makes bold decisions/recommendations.</li><li>Externally Focused: Understands the upstream and downstream implications of his/her work.</li><li>Performance Driven & Accountable: Has high-performance standards. Outperforms her/his peers.</li><li>Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.</li><li>Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance. </li></ul>Leadership Behavior <ul><li>Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.</li><li>Collaborate with the System, Customers and Key Stakeholders</li><li>Develops Self and Others: Develop self and support others' development to achieve their full potential.</li><li>Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business. </li></ul>What We Can Do For You <ul><li>Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.</li><li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.</li><li>International Experience: Become part of international projects and work along multicultural teams, through our global network.</li></ul>

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