Senior BMS Specialist, Global BMS Technical Services

- Bachelors degree in electrical or mechanical engineering, engineering technology or equivalent<br />- Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization.<br />- Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP).<br />- Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.<br />- Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles.<br />- Demonstrated ability to manage and prioritize initiatives in a dynamic environment.<br />- Strong problem-solving skills with a strategic and innovative mindset.<br />- Organized and self-motivated to take ownership of complex tasks. <br /> - Experience with Industrial control systems, both hardware and software<br />- Certification with Tridium Niagara.<br />- Certification in relevant programming languages or BMS systems.<br />- Experience working in cross-regional BMS projects, with multicultural teams.<br />- Proficiency in cloud-based IoT platforms, data analytics, and visualization tools.<br />- Certification with Distech Controls<br />- Strong customer relationship management skills.<br />- Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment.<br />- Proficient in other spoken languages.<br /><br />Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href=""> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. <br /> Global BMS Technical Services (GBTS) is Amazons centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy, Sustainability & Automation (GESA) division, which is part of OPS - GEMS (Global Engineering, Materials & Sustainability). OPS - GEMS is the enterprise responsible for driving engineering excellence, materials innovation, and sustainability initiatives across Amazons global operations infrastructure. <br /><br />OPS - GEMS leads the design, deployment, integration, and lifecycle management of building automation platforms, energy infrastructure, and sustainability technologies across Amazons worldwide operations network. This includes HVAC sequence of operations, environmental controls, energy metering, power distribution, and carbon reduction strategies. <br /><br />Within this mission, GBTS serves as the frontline technical arm. We ensure that every facilitys BMS operates at peak performance while advancing Amazons Climate Pledge commitment. <br /><br />GBTS is a destination for engineers and technical professionals who excel in high-impact, operationally demanding environments. We operate at the intersection of building science, automation engineering, and sustainability, tackling complex technical challenges at scale. <br /><br />We foster an open and inclusive culture that values diverse perspectives and technical expertise. Our strength lies in deep cross-functional collaboration: controls engineers partnering with energy analysts, sustainability specialists aligning with program managers, and field technicians providing critical insights that shape platform architecture. We are committed to operational excellence, uphold the highest standards of safety and quality, and are driven by the understanding that the systems we design, build, and maintain directly enable Amazon to deliver on its commitment to customers and the planet. <br /><br />Join us and be part of the team that powers, optimizes, and sustains Amazons global operations infrastructure, ensuring every facility runs smarter, safer, and more sustainably. <br /><br />Key job responsibilities<br />We are seeking an experienced Senior Building Management System (BMS) Specialist to join an existing team that supports post-project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, HVAC controls, commissioning, and troubleshooting. The successful candidate will maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences. <br /><br />1. Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services <br />2. Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs <br />3. Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe <br />4. Maintain and optimize BMS technologies, IoT platforms, and data analytics tools <br />5. Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar <br />6. Ensure compliance with change management processes <br />7. Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings <br />8. Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach <br />9. Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies <br />10. Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders <br />11. Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists <br />12. Drive a culture of innovation, continuous improvement, and knowledge sharing within the team <br />13. Willingness to work flexible shifts to provide 24/7 BMS support across global time zones

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...