Retail Team Member

Location: Gurugram/Defence Colony/Rajouri Garden/Punjabi Bagh/Lodhi Estate

Schedule: 6 days working, rotational off

Job Type: Full-time

About us

Established in 1962, Defence Bakery stands as a revered pillar of Delhi's culinary landscape, renowned for its rich heritage and steadfast dedication to quality. As one of the city's oldestBakery, Patisserie, and Confectionery establishments, we take pride in our simple yet authenticapproach to business, which has propelled us to consistent growth over the years. In 2018, itsuccessfully launched its sister brand “Alma Bakery and Cafe” with a deep-rooted commitment to delivering excellence in culinary delights to the discerning palates of Noida. We are deeply dedicated to fostering a sustainable community through our core values of innovation, a people-first approach, and excellent legacy products & services. Further details please visit us at and for more details

Location: Delhi/NCR | Department: Retail Operations | Employment Type: Full-Time

Key Responsibilities

  • Customer Service & Sales – Greet customers, understand requirements, recommend products, and drive sales through upselling and cross-selling.
  • Product Knowledge – Develop strong knowledge of Defence Bakery’s breads, cakes, pastries, confectionery, savouries and other products to confidently assist customers.
  • Billing & Order Management – Handle POS billing, cash/digital payments, order taking and ensure accurate processing of customer orders.
  • Product Display & Merchandising – Maintain attractive product displays, correct labelling, product availability and appropriate merchandising standards.
  • Stock & Wastage Management – Support stock receiving, counting, replenishment and FIFO/FEFO practices while minimising product wastage and damage.
  • Outlet Hygiene & Food Safety – Maintain personal grooming, outlet cleanliness and food-handling standards in accordance with company SOPs and food-safety requirements.
  • Customer Experience & Complaint Handling – Resolve routine customer queries professionally, escalate complaints when required and ensure a positive customer experience.
  • Teamwork & Operational Discipline – Follow shift schedules, SOPs and company policies while coordinating with the outlet, bakery, kitchen and delivery teams to ensure smooth operations.

Qualifications and Skills:

  • Education: Diploma or degree in hospitality a related field or pursuing degree
  • Experience: Some prior experience in a hospitality environment is desirable, but not mandatory.

Skills Required

  • Customer Experience Management
  • Inventory Handling
  • POS Billing Knowledge
  • Hygiene & SOP Compliance

Working Schedule

  • 6 Days Working
  • Rotational Shift Operations
  • Weekly Off as per roster

Compensation

  • Competitive salary based on experience and operational expertise
  • Performance-driven growth opportunities within the organization

Pay: ₹18,500.00 - ₹25,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...