Retail Associate, Tata Consultancy Services (Delhi)
Retail Associate – Tata Consultancy Services (Client: Leading Retail Brand – Australia) Role Overview Tata Consultancy Services is hiring Retail Associates for its client, one of the largest retail brands in Australia. This role is ideal for candidates looking to work in a dynamic retail environment across multiple locations in Australia, supporting customers both in-store and through digital channels. Key Highlights - Opportunity to work with a Top Retail Brand in Australia - Multiple job locations across Australia - Stable role with a global organization - Growth opportunities in retail & customer experience - Structured onboarding and training Job Locations Openings available across major cities and regions, including: - Sydney - Melbourne - Brisbane - Perth - Adelaide - Other regional locations Roles & Responsibilities - Assist customers with product selection and queries (in-store / online) - Handle customer interactions via voice, chat, or in-person support - Support order processing, billing, returns, and exchanges - Maintain store presentation and product displays (for retail roles) - Ensure high levels of customer satisfaction and service quality - Coordinate with internal teams for smooth operations Eligibility Criteria - Graduate / Undergraduate (as per role requirement) - Good communication skills in English - Prior experience in retail / customer service / BPO preferred - Customer-centric approach with problem-solving skills - Willingness to work in rotational shifts / weekends Preferred Skills - Experience in retail store operations or e-commerce support - Strong interpersonal and communication skills - Ability to multitask in a fast-paced environment - Basic computer knowledge / POS system familiarity Why Join? - Work with a globally recognized brand via TCS - Exposure to international retail operations - Structured career growth and learning opportunities - Professional and inclusive work setting
