[Remote] Spanish and English Speaking Customer Service – 2nd Shift

Note: The job is a remote job and is open to candidates in USA. QVC Group is a live social shopping company operating several retail brands. QVC is seeking a bilingual Customer Service Specialist to handle high-volume inbound customer calls in Spanish and English, resolve customer issues, personalize interactions, and promote products while working remotely from Virginia or an approved QVC state.ResponsibilitiesBusy day handling a high volume of our inbound customer inquiries in Spanish and English$15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicableOffer additional products on each customer interactionAssist our customers with questions while personalizing the experience for each callerCalls may include confirming refunds, taking payments, placing orders, and, analyzing account dataReport to an assigned Customer Service SupervisorWork a set full-time schedule, our work schedules are not Monday - FridaySet work schedule includes a weekend shift each weekProvide a distraction free work from home environment12 months or more of customer service experienceLearn and work in a virtual environmentCommunicate with a variety of stylesNavigate multiple systems and screensProvide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirementsTroubleshoot own technical problems (partner with IT when needed)Available to work weekends, holidays, and additional hoursSkillsThis role is **remote**; job seekers must reside in Virginia or an approved QVC state to be considered. You will work from home* Provide a distraction free work from home environment* 12 months or more of customer service experience* Learn and work in a virtual environment* Communicate with a variety of styles* Navigate multiple systems and screens* Provide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirements* Troubleshoot own technical problems (partner with IT when needed)* Available to work weekends, holidays, and additional hoursBenefitsRemote work from home$0.60 bilingual differentialAdditional shift differential and incentives where applicableCompetitive compensationPaid time offEmployee assistance programParental leavePaid volunteer hoursCompany discountsHealth care benefits starting on day 1 in the US market401(k)Tuition reimbursement benefitsCompany OverviewQVC® empowers shoppers with knowledge and shares insights in a lively and engaging way. It was founded in 1991, and is headquartered in West Chester, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.qurateretailgroup.com/.   Apply To this Job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...