Note The job is a remote job and is open to candidates in USA. ARIVE is a high-growth software startup building a digital mortgage origination marketplace and platform. The Customer Service Representative provides frontline phone support to ARIVE clients and users by answering general-use questions, performing basic troubleshooting, routing escalations and sales inquiries, and maintaining awareness of call volume and topics. Responsibilities Act as an initial point of contact for phone inquiries, addressing what can be addressed on the phone and properly routing tasks which should be addressed by other teams Provide top-tier customer support, while appropriately addressing call volume and communicating relevant information when rerouting traffic Keep up to date on major system features, client use cases, marketing materials, and event schedules so as to competently discuss them and answer related questions on phone calls Review voicemails for callback opportunities and reroute callback responsibilities to the appropriate parties Adaptively navigate team and company protocols to best address or divert client calls efficiently Maintain records and awareness of call volume and call topics to aid teams in identifying strategies to proactively address volume and user pain points Skills 100% Remote (must reside in the continental United States) Full-time / salaried position Minimum 2+ years of relevant customer support experience, including phone support Ability to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally Calm demeanor and people skills, with the ability to maintain that demeanor under stress Self-motivation, willingness to learn, to practice or rehearse in the software system, and to independently research Ability to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity moment to moment High level of integrity and a strong commitment to building a successful company and nurturing customer relationships Experience Working In The Mortgage Industry Is Strongly Preferred Prior experience in speaking with business owners and executives, as well as relationship management experience, are a plus Benefits 100% Remote (must reside in the continental United States) Medical, Dental and Vision Insurance Benefits 401(k) Plan (with employer match) Generous PTO Endless learning in a fast-paced, growth-mode startup Company Overview GigFinder was founded on a simple premise the traditional job search is broken. It was founded in 2025, and is headquartered in Richmond, Virginia, US, with a workforce of 2-10 employees. Its website is https//www.GigFinder.ai.