About Arenaflex and the Future of Mobility At Arenaflex, we’re redefining how people move. By blending cutting‑edge technology with a human‑centric approach, we’re not just reputed company daily commutes – we’re creating a cleaner, more efficient world. Our platform powers on‑reputed company rides, shared micro‑mobility, and smart logistics solutions that reduce traffic congestion, lower emissions, and give cities a breath of fresh air. As a global leader in sustainable transportation, we’re committed to delivering seamless, reliable service to millions of users while driving positive environmental impact. When you join Arenaflex, you become part of a mission‑driven team that values curiosity, collaboration, and continuous learning. We believe that great customer experiences are the cornerstone of our success, and we’re looking for passionate individuals who share that belief. Why This Role Is a Game‑Changer As a Part‑Time Night Shift Customer Support Specialist, you’ll be the first line of communication for our users across the United States. You’ll reputed company inquiries, resolve issues, and ensure that every interaction reflects Arenaflex’s commitment to quality and care. Working the night shift offers a unique rhythm quieter hours, focused problem‑solving, and the chance to make a real difference when it matters most. Key Responsibilities Deliver First‑Line Support – Respond to customer queries via phone, email, and digital channels with speed and empathy. Achieve First Contact Resolution – Resolve issues on the first interaction whenever reputed company; otherwise, coordinate escalation to the appropriate team. Maintain Accurate Records – Log every interaction, including reason for contact, solution offered, and follow‑up actions, to support continuous improvement. Foster Positive Relationships – Communicate in a friendly, professional tone that makes customers feel heard and valued. Meet Service Level Agreements (SLAs) – Adhere to agreed response and resolution times, contributing to overall KPIs. Participate in Training & Briefings – Engage in ongoing learning sessions to stay current on product updates, policies, and best practices. Uphold Policies & Regulations – Follow client guidelines, EU legal frameworks, and local government regulations to ensure compliance. Provide Insightful Feedback – Share observations that could improve customer experience or streamline processes. Represent Arenaflex Values – Embody our culture of care, curiosity, and achievement in every interaction. Essential Qualifications Fluent English (C2 Level) – Excellent written and reputed company communication skills are mandatory. Customer‑First Mindset – A reputed company passion for helping people and solving problems. Tech‑Savvy – Comfortable using MS Office, CRM systems, and the ability to learn new tools quickly. Organised & Motivated – Ability to manage multiple tasks in a fast‑paced environment while maintaining quality. Eligibility to Work in Spain – Must have legal authorization to work in the country. Preferred Qualifications Experience in a customer support or call center role, preferably in the tech or mobility sector. Knowledge of EU data protection regulations (GDPR) and local compliance requirements. Previous exposure to hybrid or reputed company models. Multilingual capabilities beyond English. Key Skills & Competencies Communication Excellence – Clear, concise, and empathetic communication across all channels. Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions. Time Management – Prioritise tasks to meet SLAs and maintain high productivity. Adaptability – Thrive in a dynamic environment with evolving processes and technologies. Team Collaboration – Work closely with cross‑functional teams to resolve complex issues. Career Growth & Learning Opportunities At Arenaflex, we invest in your professional development. You’ll receive a fully paid, one‑week training program that covers product knowledge, customer service best practices, and the technical tools you’ll use daily. Beyond the reputed company training, we offer continuous learning through Monthly skill‑building workshops and webinars. Access to reputed company Learning courses tailored to customer success and tech innovation. Mentorship from senior support leaders and product managers. Clear career pathways – from part‑time specialist to full‑time support manager, product analyst, or operations lead. Work Environment & Company Culture Our hybrid model blends the flexibility of reputed company with the camaraderie of in‑office collaboration. You’ll work from our Barcelona office during training and have the option to work from home during your night shift hours. The Arenaflex culture is built on Inclusivity & Diversity – We celebrate differences in gender, race, religion, disability, and sexual orientation. Care & Support – Employee Assistance Program offers confidential counseling and support. Recognition & Rewards – Employee Benefits Club provides exclusive perks, referral bonuses, and engagement activities. Open communication channels that encourage feedback and continuous improvement. Compensation, Perks, and Benefits Starting Date – 10th February 2025. Contract Type – Temporary (6 months) with potential for extension. Salary – €9,743 gross per year (pro‑rated for part‑time hours). Working Hours – 20 hours per week, rotating schedule Monday‑Sunday between 10 pm and 2 am, 5 days per week. Two weekends off per month guaranteed. Training – Fully paid, 1‑week intensive program (Mon‑Fri, 9 am‑6 pm). Paid Time Off – 24 holiday days per year on a full‑time basis. Hybrid Work Model – Combine office presence with remote flexibility. Health & Wellness – Option to sign up for discounted private health insurance. Employee Assistance Program – Free, confidential support for personal and professional challenges. Referral Program – Earn bonuses for referring qualified candidates. Learning & Development – Access to specialized reputed company training courses and ongoing development programs. Engagement Activities – Best‑in‑class people engagement events and programs. Why Arenaflex Is the Right Fit for You Joining Arenaflex means becoming part of a forward‑thinking, socially responsible organization that values your voice and your growth. You’ll work with a passionate team that celebrates curiosity, cares deeply for customers, and achieves reputed company. Whether you’re looking to sharpen your customer support skills, dive into the mobility tech space, or build a long‑term career in a high‑growth industry, Arenaflex offers the resources, culture, and opportunities to thrive. Ready to Make an Impact? If you’re fluent in English, driven by a customer‑first mindset, and eager to contribute to a sustainable future, we want to hear from you. Apply today and start your journey with Arenaflex – where every shift counts, and every customer experience shapes the future of mobility. Apply Now – Join Arenaflex!