Overseas Fresher Job for Japanese Speakers with English for Customer Service

Role : Advisor I Customer Service.

NOTE : ONLY JAPANESE NATIVES with English For Japanese Natives present in any country- VISA AND WORK PERMIT WILL BE PROVIDED + 7 days initial stay

All Documents should be clear of the candidate to get VISA and WORK PERMIT

Job Profile Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the

Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Working Location : Cyberjaya, Selangor, Malaysia.

Working Hours : 24*7 (9 Hours Including one hour Break)

Working Days : Monday to Sunday (5 days in week with rotational Week off!!)

Qualification : High school with Minimum 8 Years of work experience.

OR

FRESHER - With 0 experience are welcome too

Diploma/Graduate with six months of relevant experience in customer service is mandatory.

English proficiency : English (B2 and above). Candidate must be excellent in Reading Writing and Speaking.

Language Requirement : Japanese (Only Native) , Mandarin with GSK 5 or 6 from Vietnam, China, Or Thailand.

(Candidate must be excellent in Reading Writing and Speaking).

Industry : Travel/Hospitality.

  • Job Description

    Essential Functions/Core Responsibilities

    Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

    Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

    Maintain basic knowledge of client products and/or services

    Prepare complete and accurate work including appropriately notating accounts as required

    Participate in activities designed to improve customer satisfaction and business performance

    Offer additional products and/or services

    Track, document and retrieve information in call tracking database

    Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

  • Candidate Profile

    High school diploma with three to six months of relevant experience preferred

    Courteous with strong customer service orientation

    Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.

    Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as

    English (B2). (With basic understanding to industry related terminologies).

    Dependable with strong attention to detail

    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

    Tolerance for repetitive work in a fast-paced, high production work environment

    Ability to work as a team member, as well as independently

    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

    Ability to rotate shifts, as needed

    Based on location and/or program, additional experience/skills may be required

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