Operations Clerk

The first MSC agency in Mozambique was founded in 1995. Since then, MSC Mozambique has expanded to cover the country’s three main ports of Maputo, Beira and Nacala. Today, we have more than 130 employees based in our offices in Maputo, Beira and Nacala, in addition to our depot and warehouse in Beira.
We offer global network coverage as well as local market knowledge. Our services further extend along the logistic corridors to the neighbouring countries of Malawi, Swaziland, Zimbabwe, Zambia, South Africa and the Democratic Republic of Congo. Through the work of our dedicated teams of experts and the support of our valued clients, MSC has become the leading container shipping line in the country and a dominant force on the inland transportation corridors that connect Mozambican ports to the region.

About the Role

Role Summary
The Operations Clerk plays a key role in supporting vessel operations through accurate documentation, timely reporting, and close coordination with terminals, vessels, and internal stakeholders to ensure efficient port and operational activities.
The Operations Clerk is responsible for monitoring vessel movements, preparing and updating operational documentation, supporting vessel husbandry requirements, maintaining operational reports, and coordinating with terminals, port authorities, suppliers, and internal teams. The role requires accuracy, responsiveness, teamwork, and the ability to work effectively in a dynamic shipping and port operations environment.

Key Responsibilities
Prepare vessel load plans and coordinate with the central planner, terminal, and vessel before operations commence
Provide discharge and stowage plans and support daily coordination of vessel operations with terminals
Update daily operational reports, berth reports, departure files, and fleet portal information accurately and on time
Coordinate vessel husbandry requirements, crew changes, and related support during port stay
Report additional operational or husbandry costs and provide supporting details to the finance department
Prepare and share ETA information, berth positions, tide charts, and other required operational information
Liaise with internal stakeholders, port and terminal authorities, statutory authorities, suppliers, and vendors
Support cargo or container surveys and perform other duties assigned by the Supervisor or Manager

Qualifications & Experience
Degree or High School Diploma
More than 2 years of experience in a similar capacity is desirable
Experience with Microsoft Excel, Word, and Outlook
Exposure to shipping, port, terminal, or vessel operations is an advantage

Skills & Competencies
Proficiency in written and spoken English
Strong customer focus and service orientation
High level of accuracy and quality orientation
Dependability and ability to contribute effectively to team success
Openness to change and commitment to self-improvement
Good data management and Microsoft Office skills
Ability to work under pressure, manage deadlines, and coordinate with multiple stakeholders

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.