Openings for international call center for a voice process for level 2,

Job Description:

 

Criterial:- Grads or undergrads with min 1 year of exp for voice process

salary:- 8 lac and incentives

for more information please call 8951638495 or mail ur resume to hidden_email

 

  • Delivered exceptional customer service to UK banking customers through inbound and outbound calls, emails, and secure messaging.
  • Assisted customers with queries related to savings accounts, mortgage services, account maintenance, and banking transactions.
  • Resolved customer complaints and escalated complex issues to the appropriate departments while ensuring timely follow-up.
  • Maintained a high level of professionalism, empathy, and accuracy during every customer interaction.
  • Processed customer requests efficiently while adhering to company policies, regulatory requirements, and service-level agreements (SLAs).
  • Identified vulnerable customers and provided appropriate support in accordance with customer care guidelines.
  • Performed non-voice activities, including email handling, secure messages, documentation, and manual letter processing.
  • Maintained accurate customer records using CRM and banking systems.
  • Ensured compliance with information security standards, data protection policies, and banking regulations.
  • Achieved individual and team KPIs related to quality, productivity, customer satisfaction, and compliance.
  • Collaborated with internal teams to ensure seamless resolution of customer issues and continuous service improvement.
  • Customer Support Executive
  • International Voice Process
  • Banking Customer Service
  • UK Banking Process
  • Financial Services Customer Support

SAlalry:- &  7 lac  incentives 

if interested call -hidden_mobile or mail ur resume to hidden_email

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