Officer - Customer Service/ Ramp/ Security

Position - Officer - Customer Service/ Ramp/ Security & Cargo Job Location Delhi Date of Interview 28th Sept, 2022 Interview Time 10:00 AM to 7:00 PM Interview Venue - Fortune Select Global, Global Arcade, Road, Gurgaon 122 002, Haryana Mandatory Documents required during interview. (Both Original & Photocopy) 1. CV 2. PAN Card 3. Adhaar Card ( with Address) 4. Passport ( with Address) 5. Educational Documents 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification. 6. Experience Letter and Salary Details ( in case of experienced candidates) Eligibility Criteria: 1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible. 2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidates Offer for Employment or Employment is liable to be withdrawn or terminated. 3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure. 4. Airport Operations Experience Preferred. 5. No Visible Tattoo marks/ body art 6. Interviewed Candidates can reapply after 6 months Requirement: A. Mandatory Requirements: a) For Customer Service Good Communication, Pleasing Personality b) For Security Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron c) For Ramp Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron d) For Cargo - efficient handling of outbound (domestic / international cargo) from the station and handling of inbound cargo arriving at the station. B. Preferable Requirement: a) For Customer Service Well versed in Customer Dealing b) For Security BASIC AVSEC, Screener, NCC Background c) For Ramp Load & Trim License, 12th Science Background Job Description Security Screeners & Basic Avsec certification preferred Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company. Mission: To secure Safe operation Punctuality Customer Satisfaction Team efficiency Cost control Secure good working atmosphere and environment Focus: Manage safe and secure operations in accordance with security program and applicable procedures. Functional Responsibilities: Maintain standards as per Company requirements Ensure effective threat assessment and response capability Achieve department goals and follow up Perform duties as per the Security Programme. Maintain performance standards and follow up with your shift Monitor continuously the Quality System and the level of conformance Secure quality levels Optimize resource Aware of Emergency Response Procedures, rules and regulations Acquire and maintain necessary skills required to perform job functions Maintain work procedures as per company requirements Carry out development dialogue with the Team leaders Control theft and pilferage of company propertyCustomer Service Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & ticketing: Making reservations across the counterSelling of tickets.Remitting cash to the concerned department.Answering customer queries over the telephone.Departures Attend the pre flight and post flight briefings.Setting up of check in counters.Screening of checked in baggage.Maintain high quality of Check in procedures.To assist customers with special requests.Arrivals To assist customers with special requests.To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.Co-ordination with the baggage vendor for the damaged bags.Follow up with the en-route stations regarding lost baggage.Post flight departure Filing of all necessary flight papersAny other responsibility assigned by the management from time to timeBe aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives. Ramp L&T & LO certification preferred Confirm the ETA of the flight from OCC or System (Navitaire). Take the bay no. from Apron and convey it to all the stations on Ensure that you are at the bay D-20 mins with all the equipments Position -

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