Multilingual Customer Support Specialist – Portuguese & English – Remote Night Shift (18:00 – 03:00) – Join brighthush

--- About brighthush brighthush is the world’s leading technology platform that brings culture and live entertainment to life. By harnessing cutting‑edge data science, AI, and a global network of event creators, we empower audiences to discover unforgettable experiences while giving organizers the tools they need to innovate, scale, and reach new audiences. Every month, our platform inspires more than 300 million people across 55+ countries, and we’re constantly expanding our reach and impact. Our journey has taken us from a small startup to a global partner of industry giants—now reimagining the live‑event ecosystem with a data‑driven approach that sets new standards for engagement, personalization, and operational excellence. With a vibrant community of creators, technologists, and marketers, brighthush is at the forefront of the entertainment revolution. We’re looking for passionate, high‑energy professionals who want to shape the future of entertainment. If you thrive in a fast‑paced, remote environment and love solving real‑world problems for a global audience, we want to hear from you. Role Overview As a Multilingual Customer Support Specialist on our night shift, you will be the first line of communication for Portuguese‑speaking customers across Brazil. You’ll handle inquiries via email, phone, and social media, ensuring that every interaction reflects brighthush’s commitment to exceptional service and customer delight. Key responsibilities include Responding to customer tickets and live chats in Portuguese and English. Diagnosing and resolving incidents, from technical glitches to billing questions. Escalating complex issues to the Operations and Product teams while maintaining clear documentation. Maintaining accurate records in our Zendesk system and ensuring all tickets are closed within SLA. Proactively identifying patterns in customer feedback and collaborating with cross‑functional teams to drive continuous improvement. Participating in on‑call rotations and occasional weekend coverage as needed. Essential Qualifications Native or near‑native proficiency in Portuguese (both written and spoken) and fluent in English. Minimum of 1 year of experience in a customer support or user‑support role. Hands‑on experience with Zendesk or a comparable ticketing platform. Strong organizational skills the ability to juggle multiple tickets, prioritize tasks, and meet deadlines. Excellent communication and interpersonal skills, with a customer‑first mindset. Detail‑oriented, reliable, and solution‑oriented—always looking for the best outcome for the customer. Adaptability thrives in a dynamic environment where priorities shift quickly. Must reside in Brazil and be available for the 1800 – 0300 shift (5 days per week) with a 30‑minute break. Preferred Qualifications Experience in the live‑event or entertainment industry. Knowledge of data‑driven event platforms or SaaS products. Experience with social‑media support tools (e.g., Sprout Social, Hootsuite). Previous remote work experience in a distributed team. Multilingual capabilities beyond Portuguese and English (e.g., Spanish, French). Skills & Competencies Technical troubleshooting comfortable navigating web interfaces, mobile apps, and basic troubleshooting steps. Problem‑solving ability to diagnose root causes and propose actionable solutions. Empathy understanding customer pain points and responding with genuine care. Time‑management meeting SLAs while maintaining high quality of service. Collaboration working closely with Product, Engineering, and Operations to resolve escalations. Data‑savvy comfortable reviewing analytics dashboards and extracting insights. Career Growth & Learning Opportunities At brighthush, we believe in continuous learning and career progression. As a Customer Support Specialist, you’ll have the chance to Advance into a Senior Support Engineer or Customer Success Manager role. Participate in cross‑functional projects that influence product roadmap and customer experience. Attend monthly knowledge‑sharing sessions with our Product, Engineering, and Marketing teams. Access a curated library of online courses, certifications, and industry conferences. Receive mentorship from senior leaders who are passionate about talent development. Work Environment & Company Culture brighthush is a fully remote, distributed organization that values diversity, inclusion, and a culture of continuous improvement. Our team is made up of talented individuals from around the globe who share a passion for culture, technology, and customer experience. We celebrate Flexibility you can work from anywhere in Brazil, as long as you meet the shift requirements. Collaboration weekly virtual stand‑ups, open‑door communication, and a flat hierarchy. Innovation we encourage experimentation, rapid prototyping, and data‑driven decision making. Community monthly virtual happy hours, cultural exchange sessions, and volunteer opportunities. Recognition we celebrate wins—both big and small—through shout‑outs, spot bonuses, and public acknowledgments. Compensation & Perks While the exact salary will be discussed during the interview process, we offer a competitive compensation package that reflects your experience and the value you bring to brighthush. In addition to a base salary, you’ll enjoy Home‑office stipend to set up a comfortable workspace. Health insurance coverage for you and your dependents. Gympass membership to support your physical well‑being. Early access to brighthush events with a 40 % discount on all tickets. Flexible paid time off and a generous holiday calendar. Opportunity to receive a portion of your salary in advance via Payflow. Professional development budget for courses, certifications, and conferences. How to Apply Ready to join a team that’s redefining live entertainment? Submit your application through our careers portal or click the link below. We’re excited to learn how your skills and passion align with brighthush’s mission. Apply Now – brighthush Careers Closing Statement Thank you for considering a career with brighthush. We’re committed to creating an inclusive and diverse workspace where every voice is heard and every idea has the chance to shine. If you’re ready to bring your expertise to a global platform that’s changing the way people experience culture, we encourage you to apply today. Should you need any accommodations during the selection process, please reach out to our Talent team. We’re dedicated to ensuring a welcoming and seamless journey for all candidates. Learn more about how brighthush protects your data in our . We look forward to the possibility of welcoming you to the brighthush family! Apply for this job

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