Moderator (Delhi)
Description Moderators are responsible for safeguarding the quality of discussion and community content that takes place on Barrons. They ensure that online comments and posts conform to our policies and guidelines, and remove problematic content when necessary. Moderators must understand Barrons mission and should attempt to promote the companys core values by facilitating intelligent interactions centered around investment-related topics. Barrons moderators will also engage with users to facilitate an understanding of our policies, and to promote increased engagement with other users and the Barrons team. Requirements: - 5+ years of experience in moderation or individualized customer service on an investing platform - Excellent written and spoken English communication skills, including strong command of slang and nuance - Team player with the ability to make rapid, independent decisions - Ability to conduct civil, productive interactions with contentious users - Strong understanding of financial, investment and business terminology - Ability to identify valuable investment insights Core Responsibilities - Identify posts and content - written, video, audio, graphics - that are not suitable for Barrons, and take swift action to remove them - Address reports of abusive comments and manage the pending user content pipeline - Strategize around highlighting good community contributors and content creators - Conduct ongoing reviews of high-traffic, risky open community areas - Provide input for AI filters and manually-enforced guidelines - Take further action with commenters who habitually violate our terms of use and escalate serious abuse to the moderation manager - Facilitate timely discussion by ensuring that all comment queues in the content management system are cleared (approved/deleted) quickly Business Area: Dow Jones - W&I; - Barrons Newsroom Job Category: Editorial/Journalism Union Status: Non-Union role Since 1882, Dow Jones has been finding ne .
