MGR (SERVICE - MC) - Agra Hub (India)

Job Description BU – MC Department ( Service – MC ) EX - Service Job Location Regional Office BU / Dept MC BU Level / Grade EX Job Role/ Function Service Designation Area Service Manager 1 Educational Qualification Necessary: B. E. Premium college with a very positive academic record Optional: MBA 2 Age Minimum: Maximum: 33 YRS 3 Experience Minimum: 3 Maximum: 8 Industry Specifications: OEM Automotive Preferred Exposure: ASM - Service 4 Reporting Report to (Designation) No. of Reportees Direct Reporting RM - Service Individual Contributor Indirect Reporting (if any) NA NA 5 Job Responsibilities - Handling territory as ASM. - Step up the customer experience. - Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth - Product performance feedback and competition benchmarking. - TPM Implementation at Dealerships and drive the Service agenda - Tracking competitor activities and keeping abreast with the latest trends and requirements. - Readiness for new products. - Product failure report and analysis to HO team. - Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA - Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory. - Service network/ Capacity expansion as per DSS norms – Dealers & ASDs. - Control on Warranty Claims - Promoting Sales by providing service support. - Promoting Genuine Spares Sales. 6 Competency Requirements Technical/ Functional: Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance Behavioral: Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus 7 Interface Internal External Direct Interface Sales, Marketing, Spares, Network Dealers Development, Central Quality Assurance Indirect Interface -- -- 8 Any other specific requirements Candidate should know local language spoken in the region

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