International BPO : Fresher & Experienced : : Kolkata : Apply Now

Hiring for Leading ITES Company in Kolkata Customer Support

Freshers & Experienced Candidates Can Apply To Apply, WhatsApp Hi @ 9151555419

Call Our HR's

Vasudha 9008908296

Rebekah james 9361150978

Sai Shruti 7008343609

Job Location: New Town, Kolkata

Available Roles

Profile 1: Customer Support (Non-Voice) Fresher

Graduate / Undergraduate Fresher

Salary: 14,00015,000 In-Hand + One-Way Cab + 1,400 Travel Allowance

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Profile 2: Customer Support (Ecommerce Voice) Fresher

Graduate / Undergraduate Fresher

Salary: 15,000 In-Hand + One-Way Cab + 1,400 Travel Allowance

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Profile 3: Customer Support (Travel Voice) Fresher

Graduate / Undergraduate Fresher

Salary: 20,000 to 23,000 In-Hand + One-Way Cab + 1,400 Travel Allowance

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Profile 4: Customer Support (International Travel Voice) Experienced

Graduate / Undergraduate

Experience: Minimum 1 Year in International Calling

CTC: Up to 3.9 LPA

In-Hand: Up to 25,000/Month + One-Way Cab + 1,400 Travel Allowance + Incentives

Salary Hike: Up to 30% over Last Drawn Salary, not exceeding the maximum offer

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Key Responsibilities:

Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.
Understand customer concerns through effective listening/probing and provide appropriate support.
Assist customers with product, service, order or travel-related queries depending on the assigned process.
Maintain professional communication and deliver a positive customer experience.
Record customer interactions and resolutions accurately in the system.
Follow defined quality, productivity, SLA and process guidelines.
Escalate unresolved or critical customer concerns to the appropriate team when required. Why Apply?

5 Days Working | 2 Rotational Offs | Cab Facility | 1,400 Travel Allowance | Fresher & Experienced Opportunities

New Town, Kolkata

Interested Candidates: WhatsApp Hi @ 9151555419

Limited Openings Apply Now!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...