Integration Engineer - BSS Ericsson Charging System

Responsibilities:

  • The candidate will be responsible for providing BSS (charging system) operation and maintenance for any changes or issues in the N/W. Trouble ticket handling 24X7 and handling customer issues.
  • Designs, plans, and oversees installation and maintenance of BSS (Charging System Nodes), including capacity utilization and capacity forecast-based planning, interface analysis, memory utilization, DB utilization, CPU utilization, and proactive planning to avoid any network impact.
  • Optimization includes parameter tuning, audits, handover of new solution implementations/nodes, etc.
  • Under Operations, the individual is responsible for ticket handling and 24x7 support for the customer network.


Accountabilities (major/routine/minor):

  • Ticket handling as per SLA
  • Perform operations and maintenance tasks on a daily/weekly basis.
  • Secure daily/weekly and monthly backups.
  • Access management
  • Access reports and databases to gather data on network statistics (routine)
  • Assist experienced engineers in the development of optimization and capacity plans (routine)
  • Maintaining the operational calendar.
  • Handling customer requirements and implementing the same in the network.
  • Perform audits on different charging system nodes.
  • Prepare an implementation plan for audit findings/customer requirements.
  • NPI/MAPA report analysis and plan for correction.
  • Preparation of governance slides.
  • Feasibility analysis and propose a new solution for all changes in the network.
  • 24X7 support for critical incidents.
  • Rotational shift as per customer timings and rotation.


Requirements:

  • BS technical/engineering degree
  • A total of 10+ years of experience, with 5+ years at Ericsson IN, is a must.
  • Proficient in scripting and automation using SQL, Bash, AWK, and SED
  • In-depth knowledge of networking protocols, including TCP/IP, SS7 Diameter, and CAMEL call flows
  • Expert-level proficiency in packet analysis using Wireshark
  • Strong experience in end-to-end troubleshooting and issue resolution in live telecom environments
  • Familiarity with ticketing, change requests, and monitoring tools
  • Ability to mentor junior team members and handle escalations
  • Excellent analytical, communication, and documentation skills
  • Understand network and technology evolutions from an IN perspective, including converged networks.
  • Knowledge of the E// charging system is a must.
  • Experience with IN Nodes like ECMS, EMA, EMM, SDP, CCN, IVR, NgVS, AIR, NgCRS, and OCC. With good troubleshooting skills and understanding of the solution.
  • Good communication skills.


Personnel Skills:

  • Fluent in English (written and oral).
  • Demonstrated ability to work in a team setting with minimal supervision.
  • Demonstrated ability to work in a matrix management environment.
  • Demonstrated ability to assist in the development of network solution presentations
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