Hiring For MNC | Voice & Blended Process | Fresher & Experienced |

The Career Artist | Hiring for BPO Operations

Job Location: Gurgaon / Gurugram
Role: Customer Support Executive Voice Process
Eligibility: Freshers & Experienced Candidates
Salary: Up to 5.5 LPA
Incentives: Lucrative performance-based incentives
Working Days: 5 days a week
Shift: 247 rotational shifts, including night shifts
Transport: Cab facility / cab allowances, as applicable
Work Mode: Work from Office

Job Description

We are hiring Customer Support Executives for voice process roles in BPO operations. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer service and voice support.

Selected candidates will interact with customers over phone calls, understand their queries, provide accurate information, and resolve concerns while maintaining high customer satisfaction.

Roles & Responsibilities

  • Handle customer queries and concerns through inbound or outbound calls, as per process requirements.
  • Provide accurate information and appropriate solutions based on customer needs.
  • Resolve customer issues professionally within defined timelines.
  • Maintain a positive, customer-focused approach during every interaction.
  • Follow standard operating procedures, process guidelines, and quality standards.
  • Document customer interactions accurately and update relevant information.
  • Escalate complex or unresolved issues to the appropriate team.
  • Meet defined productivity, quality, and customer satisfaction targets.
  • Maintain professional communication and proper call-handling etiquette.

Eligibility Criteria

  • Freshers are welcome to apply.
  • Graduate candidates can apply.
  • Good English communication skills.
  • Basic computer knowledge and familiarity with internet applications.
  • Strong listening, problem-solving, and interpersonal skills.
  • Comfortable working in rotational shifts, including night shifts.
  • Willingness to work from the Gurgaon office.

Perks & Benefits

  • Salary up to 5.5 LPA, depending on the role and candidate profile.
  • Lucrative performance-based incentives.
  • 5-day working week.
  • Cab facility or cab allowance, as applicable.
  • Opportunity to work in BPO and customer service operations.
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