Hiring For International Non-Voice Process (Chennai)

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates. Are you a quick thinker with strong typing skills and a passion for solving problems Are you curious, detail-oriented, and excited to support global B2B clients If this sounds like you, we want you on our team In this role, you will get to: - Be the primary point of contact for our Business-to-Business customers through Chat. - Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). - Take full ownership of each interaction with proactive problem-solving and excellent customer service. - Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. - Maintain customer records and call documentation in our systems with precision. - Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. - Suggest process improvements and flag recurring customer issues through proper channels. Our most successful candidates will have: - Excellent verbal and written communication skills in English (B2 level or higher). - Typing speed of 30 WPM with 93% accuracy. - Strong customer service mindset with active chat communication skills. - Ability to empathize with customers, manage time effectively, and work independently. - Basic user-level knowledge of Windows operating systems. - Familiarity with email etiquette and multi-channel communication (chat, voice). - High school diploma or equivalent and above. - freshers welcome. Work setup: - Location: [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63] - Shift: Rotational shifts-includes both day and night. - 5 days of work, 2 day-rotational off. - Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. (NOTE: Looking for people who can join us Immediately). HR: - Nanditha V (Mention \"Nanditha V HR\" on top .

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...