Role Description

The Assistant Director, Student Enrollment is responsible for managing a caseload of undergraduate and graduate prospective students, applicants, and newly admitted students. This role has a primary focus on supporting the Northeastern Online portfolio of programs, including master’s degree programs and graduate certificate programs.

• Conduct follow-up communication by phone, email, or other digital engagement platforms with prospective students.
• Serve as the central point of contact for students within their assigned caseload.
• Provide support with inbound calls on an as-needed basis.
• Participate in in-person and digital open houses and information sessions.
• Assist with various stages of the enrollment funnel.
• Help prospective students select the program that best fits their educational needs and professional goals.
• Counsel applicants to successfully complete their application file.
• Guide newly admitted students with their initial course registration.
• Provide students with relevant and timely information about the university’s programs, admissions requirements, deadlines, financial aid and visa support, and other student-related items.
• Engage in significant call and email engagements, new student follow-ups, and virtual meetings.

This is a fully remote position.

Qualifications

• Bachelor’s degree or equivalent experience.
• Two to four years of experience in student enrollment, nontraditional college admissions, and/or sales.
• Proven ability to work independently.
• Excellent interpersonal, communication, and presentation skills.
• Ability to be sensitive and responsive to the needs of diverse constituencies while managing goals.
• Positive attitude and self-starter mentality.
• Ability to work in a fast-paced, metric-driven environment.
• Ability to work a flexible schedule, including some nights and weekends.
• Ability to travel periodically, as required.

Requirements

• Provide applicants and prospective students with information and guidance on programs, admissions requirements, application directions, course format options, financial aid, registration, college services, and other enrollment activities.
• Work with supervisor to facilitate ongoing improvements within the enrollment cycle.
• Complete designated outreach to leads generated by marketing and/or recruitment in order to meet enrollment goals.
• Complete designated outreach to applicants and newly accepted students in order to meet enrollment goals.
• Complete pre-application screenings for designated programs and follow up on potential issues.
• Conduct timely application reviews in conjunction with Academic Deans and Program Directors, when applicable.
• Confirm enrollment for students within the assigned caseload, including managing applicant options, withdrawals, deferrals, and program changes.
• Coordinate and perform quarterly outbound call campaigns to current and prospective students.
• Provide insight and feedback to supervisor on ways to improve enrollment management for the assigned caseload.
• Develop and maintain working knowledge of the full Northeastern Online program portfolio.
• Advise prospective students on the program and admissions pathway that best fits their background, goals, and timeline.
• Provide backend support as needed to assist prospective students through key steps in the Northeastern Online enrollment process.
• Support the overall goal and mission of the Enrollment Management Contact Center.
• Provide backup support for the Contact Center inbound line.
• Answer telephone inquiries from applicants, current students, and prospective students regarding admissions, advising, course formats, registration, financial aid, and other student-related questions.
• Resolve student questions by providing program information, accessing student record information, directing callers to appropriate website resources, or emailing appropriate forms and documents.
• Provide accurate and timely responses to emails received through shared admissions inboxes.
• Provide visitor support coverage for admissions when needed.
• Provide recruitment support for events within the scope of the assigned caseload and for on-campus admission events.
• Assist with training and development of new employees.
• Monitor and manage Northeastern Online prospective student inquiry channels.
• Work in close coordination with the Enrollment Management Online team.
• Support occasional virtual enrollment events hosted by the Enrollment Management Online team.
• Maintain accurate and timely records of all student interactions to support accurate reporting.
• Prepare reports as requested on applicant and prospective student contact activity.
• Provide feedback on issues and interests that arise during applicant and prospective student interactions.
• Maintain current knowledge of all assigned programs to properly assist applicants and prospective students throughout the enrollment cycle.

Benefits

• Medical, vision, dental.
• Paid time off.
• Tuition assistance.
• Wellness & life benefits.
• Retirement plans.
• Commuting & transportation support.