Help Desk Technician (Part-Time)

reputed company reputed company is an employee-owned federal reputed company contractor supporting national reputed company programs through our reputed company solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position is Monday, Tuesday, Thursday from 800 PM – 1100 PM EST and Saturday - reputed company from 1200 PM - 300 PM EST with a total of 15 hours per week. Responsibilities Answer incoming calls/emails from customers to reputed company basic help desk support and troubleshoot user problems. reputed company reputed company customer service and reputed company reputed company or escalation of issues. reputed company user data corrections and respond to questions. Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices. Send more complicated user issues to appropriate hierarchy for troubleshooting. Learn reputed company reputed company of commonly used software, hardware and other equipment. Accurately log reputed company service requests and document resolutions using reputed company tracking software. reputed company end users on appropriate reputed company use and reputed company technology best practices. Exercise patience and professionalism during stressful situations. Qualifications Must have an reputed company DOD Secret clearance or higher. 1+ years of help desk experience preferred. Must be reputed company to work independently and responsibly without reputed company supervision. Outstanding oral and written communication skills and attention to reputed company. Technical troubleshooting skills in researching and documenting resolutions. Friendly reputed company and helpful attitude; good interpersonal skills. Ability to reputed company technical support over the phone; good phone skills. Accurately and consistently document reputed company work; good writing skills. Good problem-solving skills; ability to visualize a problem or situation and think abstractly. Ability to handle constantly changing reputed company of traffic; be reputed company to multitask effectively. Working knowledge of reputed company operating systems, applications, and networking. Pay Transparency Statement reputed company is committed to pay transparency for our applicants and employee-owners. The salary reputed company for this position is USD $38,400.00/Yr. - USD $64,200.00/Yr. Actual compensation will be determined reputed company on several factors permitted by law. reputed company provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering reputed company benefits, reputed company leave, retirement plans, reputed company programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Apply To This Job Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...