Guest Service Associate

Key Responsibilities (KRAs) 1. Guest Service Welcome guests with a warm and professional attitude. Assist customers with seating and menu recommendations. Ensure every guest receives prompt and courteous service. Build positive relationships with regular customers. 2. Customer Experience Resolve guest complaints promptly and professionally. Escalate unresolved issues to the Store Manager. Collect customer feedback and suggest service improvements. Ensure guest satisfaction before they leave the café. 3. Sales Support Promote ongoing offers, loyalty programs, and new products. Encourage upselling and cross-selling to increase average bill value. Support the team in achieving daily sales targets. 4. Store Operations Maintain cleanliness and hygiene in the guest area. Ensure menus, promotional materials, and displays are well maintained. Coordinate with kitchen and service staff for smooth order execution. 5. Billing & POS Support Assist customers with billing and payment queries. Support cash and digital payment processes when required. Ensure billing accuracy. 6. Compliance Follow food safety, hygiene, and grooming standards. Adhere to company SOPs and customer service guidelines. Ensure compliance with health and safety regulations.     Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) Score Guest Complaint Resolution Time Repeat Customer Rate Upselling & Cross-selling Achievement Service Quality Audit Score Mystery Audit Score Guest Feedback Rating SOP & Grooming Compliance Locations- Inox Bund Garden / Inox Elpro Chinchwad / PVR Icon Wadarvadi / Viman Nagar / PMC Wakad / Heritage Mall Inox

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...