Company DescriptionFateh Education is a reputable institution specializing in professional guidance and support in the field of overseas education. Established with a professional mindset and backed by a team of highly qualified professionals, the organization is dedicated to helping students achieve success through customized counseling, robust support services, and access to premier educational opportunities abroad. Renowned for its honest consultancy and high standards, Fateh assists students throughout the application journey and has built strong goodwill within the student community. The organization is also a leader in IELTS training, offering tailored programs and resources to help candidates achieve exceptional scores and succeed in their academic goals.Role Overview:The Front Desk Executive (FDE) is responsible for managing reception operations, administrative coordination, facilityoversight, and front-office professionalism. The role ensures seamless guest experiences, efficient internal support, andsystematic management of office operations in alignment with company standards.The FDE serves as the first point of contact for visitors, vendors, staff, and external stakeholders and is expected tomaintain high levels of organisation, responsiveness, and brand representation.Key Responsibilities:1. Reception & Guest Management Greet and assist visitors professionally. Confirm appointments and inform concerned team members. Maintain visitor logs accurately. Ensure reception and waiting areas remain clean and presentable. Offer refreshments as per company protocol. Ensure phone calls are answered within three rings.2. Inquiry Handling & Allocation Respond to inquiries via phone, email, and in-person channels. Check internal systems (e.g., Fateh Connect) before assigning inquiries. Allocate new inquiries using the Round Robin method. Redirect queries to relevant departments promptly.3. Inventory & Collaterals Management Maintain stock of brochures, welcome kits, stationery, branded merchandise, and event materials. Conduct weekly and monthly stock checks as required. Track minimum stock levels and raise purchase requests proactively. Maintain inventory records in Excel format. Ensure proper storage and labeling of materials. Monitor issuance and investigate irregular consumption patterns.4. Housekeeping Supervision & Billing Supervise housekeeping staff and ensure cleanliness of reception, meeting rooms, pantry, washrooms, andcommon areas. Maintain daily cleaning checklists. Verify housekeeping invoices against service logs and delivery records. Maintain billing logs and submit verified bills to Accounts. Ensure proper filing of bills (physical and digital).5. Event & Celebration Coordination Maintain annual event calendar (birthdays, anniversaries, festivals, special events). Coordinate dcor, catering, AV setup, and guest management. Manage logistics for university visits and official meetings. Oversee post-event cleanup and material storage.6. Courier & Logistics Management Coordinate consolidated courier dispatch across branches. Maintain detailed courier logs for incoming and outgoing parcels. Track shipments and confirm deliveries.7. Meeting & Conference Room Management Maintain room booking calendar. Ensure meeting rooms are clean, stocked, and AV-ready. Arrange refreshments as required. Reset rooms after meetings.8. Office Maintenance & Pantry Oversight Conduct daily checks of lights, ACs, fixtures, and appliances. Report damages or malfunctions immediately. Ensure pantry supplies and appliances are safe and operational.9. Email, Calendar & Documentation Management Monitor official reception email ID regularly. Update company calendar for meetings, visits, and events. Send reminders to relevant stakeholders. Maintain staff contact lists and seating plans.10. Travel & Booking Coordination Arrange travel and accommodation for visiting staff. Maintain itineraries and confirmations. Coordinate guest lunch and hospitality arrangements.11. Administrative Support & Additional Duties Manage petty cash with proper documentation. Support new employee onboarding (welcome kits, seating setup). Maintain First Aid Kit and participate in safety drills. Ensure reception desk is never left unattended.Required Qualifications: Graduate in any discipline. 13 years of experience in front office, administration, or hospitality preferred. Proficiency in MS Office (Excel, Word, Outlook). Experience maintaining logs and registers.Key Competencies Strong verbal and written communication skills. High organisational ability and attention to detail. Professional appearance and demeanor. Time management and multitasking capability. Basic negotiation skills (vendor coordination). Problem-solving mindset. Reliability and accountabilityPerformance Metrics (KPIs) Visitor experience and feedback. Accuracy of inventory and billing records. Zero unattended reception instances. Timely inquiry allocation and response rate. Budget adherence in procurement and event coordination. Cleanliness and operational readiness of facilities.Work Conditions Full-time, on-site role. Requires prolonged desk presence. Occasional coordination beyond regular hours during events.Location West Patel Nagar, DelhiCompensation - 31k in-handAlternate Monday working