Flipkart Call Center Jobs - Female Candidates (Work From Home), 28k Per Month

Flipkart is hiring for the position of Call Center Associate to work from home for Females. We are looking for people with good communication skills to assist customers with common questions about online orders and services.

The role includes taking customer calls from home, checking customer concerns, providing information, and helping solve problems. Freshers can also check the vacancy. As per the job details, candidates with 0 to 2 years of experience in customer care or call centers are eligible.

Job Role: Call Center Associate

A Call Center Associate will be making inbound and outbound calls to customers. The successful candidate will assist customers with questions about orders, payments, returns, and product information.

The role also includes checking client requests, issuing the correct information, and following up if an issue needs further action. More difficult cases may have to be referred to the relevant department.

Flipkart Work From Home Jobs for Female: Job Details

  • Company Name: Flipkart
  • Job Role: Call Center Associate
  • Job Type: Full-Time & Part-Time
  • Work Mode: Work From Home
  • Job Location: Remote (Pan India)
  • Gender: Female Candidates
  • Qualification: 12th Pass / Bachelor’s Degree
  • Experience: 0–2 Years / Freshers
  • Languages: English & Hindi
  • Shift: Morning, Evening & Weekend Shifts
  • Application Mode: Online

Key Responsibilities

Selected candidates may be responsible for:

  • Answer calls for customers professionally.
  • Conduct outbound calls as required.
  • Have a question about an order, payment, return or product?
  • Log customer interactions in the system.
  • Check customer requests not yet resolved
  • Highlight areas requiring further support.
  • Achieve call quality and customer service goals assigned.
  • Stay up-to-date on company policies, products and promotions.

Skills and Eligibility

  • Minimum High School Diploma or bachelor's degree in any stream from any recognized university is required to applyfor these positions.
  • Good spoken and written English and Hindi.

Applicants should also have some basic computer skills and be comfortable using online systems or customer relationship management tools.

Required Experience

Candidates with 0 to 2 years of customer service or call center experience are encouraged to apply. Freshers are also eligible.

Work From Home Requirements

The position is remote and selected candidates will be required to work from their home. To take customer calls, applicants must have a quiet place to work from and a reliable internet connection.

Hours may include mornings, evenings or weekends depending on the position. Depending on the vacancy, full time and part-time options may be available.

Selection Process:

The selection process is based on the following stages:

  1. Application online
  2. Candidate selection
  3. Telephone or video interview
  4. Document Check
  5. Last choice
  6. Training (if necessary)

How to apply online for Flipkart Work From Home Jobs?

  1. First, click on the “Apply Online” button below.
  2. A new pop-up will be displayed on your screen.
  3. Now, fill out the application form
  4. Fill in your details, like name, mobile number, email ID, etc.
  5. Finally, click on the “Submit Button” to complete your application form.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...