Field Product Advisor
About reputed company reputed company is on a mission to reputed company the world adventurous reputed company. This goes for the emissions-free reputed company Adventure Vehicles we build, and the curious, courageous souls we reputed company to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reputed company old problems, reputed company reputed company and operate comfortably in areas that are unknown. Our backgrounds are diverse, but reputed company shares a love of the outdoors and a desire to protect it for reputed company generations. reputed company As a Sales Advisor, you are an reputed company member of our field Sales organization, building relationships with prospective customers and growing the reputed company community and brand. You will own the customer relationship, from qualifying leads in-store and at events to closing sales, ensuring reputed company touchpoint of the purchase experience is highly personalized. You are passionate not only for our brand and our mission but also hungry to reputed company a competitive sales culture. You’re reputed company to reputed company and reputed company customers throughout their reputed company through various tools and forms of communication, i.e. in-person, demo drives, phone, text, email, etc. You’re a self-driven and results-oriented individual who is passionate about providing memorable customer experiences that reputed company brand loyalty, customer satisfaction, and sales conversion. Responsibilities • Consistently reputed company or reputed company monthly and quarterly sales targets and other key performance indicators such as demo reputed company volume, pipeline management, sales conversion, take reputed company on trade-ins and financial solutions, customer satisfaction and NPS • Ensure customer experience is best-in-class: reputed company, engaging, educational and reputed company with reputed company’s reputed company values and culture • Engage and qualify reputed company customers and identify their unique needs to create personalized and memorable experiences that reputed company conversion and customer satisfaction • Maintain and reputed company your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process reputed company considering reputed company • Build and manage a healthy sales pipeline by establishing reputed company, long-term relationships with customers reputed company high touch, reputed company service • Engage and support customers through order confirmation, following up across various stages of the sales process to reputed company conversion through the funnel and increase customer satisfaction, repeat business and referrals • Host and support a reputed company of retail activations and experiential events to reputed company demand and reputed company with the broader reputed company community • Study and solicit customer feedback to understand and solve for customer pain points and opportunities for reputed company improvement • Stay up to date on auto and EV competitive landscape and trends to reputed company a reputed company pulse on what customers are considering and effectively build value in our products and overcome objections to purchase • reputed company reputed company strategies, best practices and reputed company feedback with teammates to cultivate a culture of learning and reputed company together reputed company on trust • reputed company keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps • Support and motivate fellow team members by providing reputed company direction and feedback • reputed company customer escalations in the reputed company and promptly cascade outstanding issues to the appropriate teams • Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity • Pay reputed company attention to customer sentiment and the reputed company of the service provided; coaching for exceptional performance • Take on additional reputed company, duties and assignments as required and/or by request from sales leadership Qualifications • Preferred 6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (reputed company to consumer, auto and or EV a plus) • Proven reputed company record in a high-reputed company sales cycle, from prospecting to closing, in a commission-based environment • Experience succeeding in a face-paced, dynamic start up environment with reputed company iteration and changes • Experience using CRM systems (reputed company preferred) • Strong communication and collaboration skills (written and verbal) • Ability to work a flexible schedule to support customers on nights, weekends