Evening Customer Service Centre Advisor Part Time New Delhi

Job Type: Part-time, Full-time Customer Support Representative Location: In office – Netaji Subhash Place (NSP), Current Delhi Company: XTREMEX Employment Type: Full-time About the Role We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience. Responsibilities Respond to customer queries via WhatsApp, Email, Instagram, and Phone. Handle order tracking, delivery updates, returns, exchanges, and refunds. Resolve customer complaints professionally and efficiently. Coordinate with logistics and warehouse teams to resolve order issues. Maintain accurate records of customer interactions. Escalate complex issues to the relevant team when required. Ensure high customer satisfaction and quick response times. Assist customers with product recommendations and sizing queries. Requirements Excellent written and spoken English and Hindi. Robust communication and problem-solving skills. Basic knowledge of Shopify and CRM tools (preferred). Comfortable using Excel/Google Sheets. Ability to multitask and work in a fast-paced environment. Prior customer support or e-commerce experience is preferred. Preferred Skills Experience handling WhatsApp Business, Instagram DMs, and email support. Familiarity with courier tracking and order management. Positive attitude with a customer-first mindset. What We Offer Competitive salary. Career growth opportunities in a rapid-growing D2C fashion brand. Collaborative and energetic work setting.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...