Email & Chat Support Executive

We are looking for a Email & Chat Support Executive to join our team at Swiggy. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 13,000 - ₹ 15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Support Executive job

Please go through the FAQs to get all answers related to the given Email & Chat Support Executive job
Can freshers or experienced candidates apply for this Email & Chat Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Email & Chat Support Executive role.

What salary is offered for this Email & Chat Support Executive job?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹13,000-₹15,000 per month.

What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chinar Fortune City, Bhopal.

How many openings are available for this position?
Ans : There are 50 openings available for this position.

Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.

What does the role of Email & Chat Support Executive involve?
Ans : As a Email & Chat Support Executive, your work will involve skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

Where is this job located?
Ans : This Email & Chat Support Executive job is located in Chinar Fortune City, Bhopal.

What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 0-1 years of experience is ideal for this Email & Chat Support Executive job.

Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹13,000-₹15,000 per month. This is a Full Time opportunity and has 50 openings available.

Candidates can call HR for more info.
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