Email Chat Support Executive

Job Summary:

We are looking for a customer-oriented International Chat Support Executive to assist US-based clients via real-time text messaging. In this role, you will handle inquiries, resolve issues promptly, and maintain high standards of customer satisfaction.

Key Responsibilities:

  • Handle real-time chat queries from US customers with clarity, speed, and accuracy.

  • Manage multi-chat conversations simultaneously while maintaining high-quality response standards.

  • Troubleshoot product, service, or process-related issues efficiently.

  • Log and document customer interactions in CRM tools.

  • Escalate complex or unresolved queries to higher-level support teams when required.

Requirements & Skills:

  • Education: HSC (12th Pass) or above / Any Graduate can apply.

  • Language Skills: Excellent written and fluent English communication (US culture/slang understanding is a plus).

  • Technical Skills: Good typing speed (30+ WPM preferred) and basic computer knowledge.

  • Ability to multitask, problem-solve, and stay calm under fast-paced situations.

  • Freshers with excellent English and typing skills are welcome to apply.

Work Schedule & Compensation:

  • Shift: Night Shift / US Rotational Shift.

  • Working Days: 5 Days Working with 2 Rotational Offs.

  • Salary: Best in Industry + Performance Incentives.

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email Chat Support Executive job

Please go through the FAQs to get all answers related to the given Email Chat Support Executive job
Can freshers or experienced candidates apply for this Email Chat Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Email Chat Support Executive role.

What is the salary and job type for this role?
Ans : The salary for this Email Chat Support Executive job ranges between ₹17,000-₹21,000 per month. This is a Full Time job.

What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Night shift.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gorwa, Vadodara.

How many openings are available for this position?
Ans : There are 50 openings available for this position.

Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.

What are the key responsibilities of this Email Chat Support Executive job?
Ans : As a Email Chat Support Executive, key responsibilities include skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

Where is this job located?
Ans : This Email Chat Support Executive job is located in Gorwa, Vadodara.

What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 0-1 years of experience is ideal for this Email Chat Support Executive job.

Why should you apply for this Email Chat Support Executive job?
Ans : This Email Chat Support Executive job offers a salary between ₹17,000-₹21,000 per month. This is a Full Time opportunity and has 50 openings available.

Candidates can call HR for more info.
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