Dispatch and Operations Assistant (Job ID: SAMGOL1R)

IMPORTANT - Watch this quick Loom video on how to get hired https//www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE Dispatch and Operations Assistant JOB ID SAMGOL1R INDUSTRY Construction Support Services LOCATION LATAM JOB STATUS Full Time WORK SCHEDULE 630 AM – 330 PM EST (OT Flexible) SALARY $6 - $8 TARGET START DATE ASAP ROLE OVERVIEW About the Client The client is a US based dumpster rental and logistics company operating in the construction industry. The business manages daily dispatching, customer service, invoicing, and internal coordination for a small fleet of trucks. The company is detail oriented, process driven, and highly focused on providing reliable service while protecting customer property and maintaining strong communication standards. About the Role The role is designed to support day to day administrative, operational, and dispatch related tasks currently handled internally. The Virtual Assistant will work closely with the General Manager and Owner and will gradually take on more responsibility as trust and familiarity with the business grow. This is not a sales role. It is an administrative and operations support role focused on communication, organization, and execution. Key Responsibilities 1. Communication & Customer Relations Front-Line Support Answer and manage incoming phone calls from customers and vendors with a professional, friendly demeanor. Customer Point of Contact Serve as the primary liaison, handling inquiries, providing service details, and ensuring a "superior" service experience. Bilingual Outreach Utilize Spanish/English fluency to expand market reach and communicate with a diverse vendor/driver base. 2. Logistics & Dispatch Operations Dispatch Coordination Support the GM in coordinating driver schedules, routes, and dumpster placements (drop-offs, pick-ups, and "dumps"). Operational Standards Learn and enforce the "Redbox Way" (e.g., ensuring dumpsters are placed on blocks and positioned accurately to protect client property). 3. Systems & Admin Management Dual CRM Management Maintain GoHighLevel for sales tracking and appointment notes. Utilize Docket for operational dispatching and dumpster management. Perform manual data transfers between systems to ensure information parity. Calendar & Scheduling Proactively manage Brian’s calendar and schedule appointments to support business development. Vehicle Oversight Track and manage maintenance schedules for three company trucks to prevent avoidable mechanical issues. 4. Financial & Reporting Support Accounts Receivable Follow up on unpaid bills and "chase" outstanding invoices. Internal Reporting Maintain periodic internal reports and ensure data integrity within the company's operational spreadsheets. Qualifications & Skills Soft Skills Natural Communication Strong verbal skills with the ability to hold natural, unscripted conversations that build rapport. Operational Excellence High attention to detail, accuracy, and a strong sense of ownership over assigned tasks. Agility Ability to prioritize tasks and stay organized in a fast-paced environment; willingness to grow as the role expands. Professionalism A calm, customer-focused demeanor with the confidence to ask questions and seek clarification when needed. Process Discipline Ability to follow detailed, specific processes (the "Redbox Way") consistently. Hard Skills & Tools Software Proficiency Strong skills in Microsoft Office Suite, specifically Outlook and Excel. CRM Expertise Comfortable working within CRM systems like GoHighLevel or similar platforms. Logistics Tech Ability to quickly learn and operate dispatch and logistics software such as Docket. Data Integrity Ability to manually transfer and reconcile customer data accurately between multiple systems. Financial Admin Basic understanding of invoicing workflows and accounts receivable (AR) follow-up. Experience Requirements Industry Background Previous experience in a Virtual Assistant, Operations, Dispatch, or Customer Support role. US Market Exposure Proven experience handling inbound phone calls in English for US-based customers. Logistics Focus Experience supporting operations, logistics, or field service businesses is highly preferred. Scheduling Experience coordinating schedules, routes, or appointments is a significant plus. Admin Tasks Familiarity with documenting processes and supporting basic accounts receivable/invoicing tasks. 🚀 Submit your application today and take the first step toward your next great opportunity! Originally posted on

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...