Digital Delivery Manager

The core responsibilities for the job include the following:


Communicating and Influencing:

  • Act as the primary liaison between the UK digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication.
  • Represent the Virgin DTH Digital team in local forums and leadership discussions.
  • Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations.
  • Provide regular and transparent updates to leadership on progress, risks, and issues.


Leadership and People Management:

  • Lead and manage the Virgin DTH-based scrum teams, ensuring high performance and alignment with VA digital goals.
  • Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team.
  • Foster a collaborative, inclusive, and innovative team culture.
  • Act as the point of escalation for team issues and support staff well-being.
  • Conduct regular performance reviews and support career progression.
  • Ensure local compliance with HR and organizational policies.
  • Lead and manage a team of software developers (Android, iOS, and full stack), AI/ML engineers, and SDETs.
  • Mentor and provide support to the team.


Digital Delivery and Agile Execution:

  • Drive Agile delivery practices across Scrum teams, ensuring consistent and high-quality output.
  • Support the successful delivery of digital products and services through effective team coordination.
  • Oversee project timelines, resource allocation, and sprint planning activities.
  • Collaborate with product owners to prioritize backlogs and manage capacity.
  • Address and mitigate risks and blockers to delivery in real time.


Stakeholder Engagement and Communication:

  • Build and maintain strong relationships with internal and external stakeholders.
  • Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership.
  • Represent the Digital team at local and global meetings and forums.
  • Ensure alignment between Virgin-DTH teams and overall digital strategy.


Operational and Local Hub Management:

  • Ensure Virgin-DTH teams are equipped with the tools and environments needed for success.
  • Coordinate closely with facilities and IT for smooth operational management.
  • Drive continuous improvement initiatives across processes and ways of working.
  • Monitor and report on local delivery KPIs and metrics.
  • Act as the face of the VA Digital team locally, building pride and engagement in the hub.


Requirements:

  • BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 14 or more years of experience in an IT project-based environment, or any equivalent combination of experience, education, and/or training is required.
  • 5 years of proven experience in software engineering resource management or a related role, with a strong understanding of software development and support processes and Agile methodologies.
  • Must be technically astute to whiteboard solutions to articulate design.
  • Proven experience in leading teams across front-end, back-end, full-stack development, and mobile app development.
  • Experienced in leading AI teams with a strong foundation in machine learning and generative AI.
  • Strong leadership and people management experience, ideally in a multi-location or global environment
  • Demonstrable experience in stakeholder management and cross-functional team collaboration.
  • In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban).
  • Excellent communication, organizational, and problem-solving skills.
  • Experience in Team Leadership: Managed, mentored, coached, and developed teams, fostering a collaborative and creative work environment.
  • Experience in resource allocation, capacity planning & resource utilization.
  • Experience in performance management by providing regular performance feedback, recognizing achievements, and addressing areas for improvement.
  • Strong experience in leading diversified software development teams (Android / iOS development, AI, full stack, etc. ).
  • Strong understanding of quality and security practices.
  • Experience with automation of quality, compliance, and testing frameworks (BDD / TDD).
  • Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
  • Knowledge of industry best practices and emerging trends in IT engineering resource management.
  • Experience in Team Leadership: Managed, mentored, coached, and developed teams, fostering a collaborative and creative work environment.


Behavioral Competencies:

  • Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive, and building a culture of trust.
  • Ability to build and sustain robust networks across internal and external stakeholders.
  • Being a coach/mentor/advisor to drive continuous team development and growth.
  • Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
  • Ability to advocate for customer-focused innovations, model empathy in decision-making, inspire others to approach problems from the customer's perspective, and make decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.


Preferred Qualification:

  • Strong background in software development and knowledge of SDLC processes.
  • Understanding of various technology stacks and well-versed in the latest developments in software development and AI/ML.
  • Strong knowledge of the cloud (AWS / Azure) is an added advantage.
  • Have a proven track record of growing in an organization through promotions.
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