Digital AI Workforce Specialist
Digital Solution Area Specialists IC3 Overview Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead. In the AI Workforce Specialists team, we are looking for passionate, experienced, and credible specialist sellers with a drive for developing and winning strategic opportunities that deliver end-to-end AI Workforce transformation at scale through high-impact, value-driven customer engagements, helping organizations achieve meaningful business outcomes and unlock the full potential of AI-powered productivity.
As a Digital AI Workforce Specialist, you will lead the charge in transforming how organizations adopt and scale AI-powered productivity across AI Workforce solutions (M365 Copilot, Copilot Studio, Copilot Chat, Agents, ME3, ME5, Frontline Worker). You will build strategies with customers, collaborating across different groups inside the customer environment to successfully enable them to drive and adopt AI transformation. You will lead consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end AI Workforce opportunities with internal stakeholders and partners to cross-sell and up-sell.
This opportunity will allow you to accelerate your career growth, hone your solution sales and collaboration skills, and deepen your AI Workforce end-to-end expertise. This role is designed for individuals who are early in their professional journey and are passionate about technology, AI, and innovation. Success in this role comes from curiosity, learning agility, collaboration, and a growth mindset.
You will be supported through formal training, certifications, mentoring, and real-world customer engagements that progressively build your confidence and capability in consultative selling, AI workforce transformation, and customer success. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Drive AI Workforce transformation by leading consultative customer engagements across Microsoft 365 Copilot, Copilot Studio, Copilot Chat, Agents, Microsoft 365 E3, Microsoft 365 E5, and Frontline Worker solutions. Foster relationships with Customer Business Decision Makers (BDMs) and key stakeholders, identifying and qualifying opportunities by understanding customer business priorities, technology strategies, governance models, and decision-making processes. Develop and execute customer-centric AI Workforce strategies, articulating business value, ROI, and AI transformation outcomes to support customer adoption and investment decisions.
Lead consultative conversations, solution demonstrations, workshops, and customer engagements that help organizations envision, adopt, and scale AI-powered productivity solutions. Orchestrate end-to-end AI Workforce opportunities by collaborating with internal stakeholders, customer success teams, services organizations, and partners to drive successful customer outcomes and accelerate cross-sell and up-sell opportunities. Own the performance of an assigned territory, including strategic account planning, forecasting, pipeline management, competitive positioning, and execution of intentional selling strategies aligned with Microsoft's AI priorities.
Drive customer satisfaction and long-term business value by supporting adoption and value realization, addressing risks, sharing industry insights and best practices, and continuously developing expertise in AI Workforce solutions and consultative selling.
Qualifications Required/Minimum Qualifications Bachelor's Degree in Information Technology, AND 1-2 years of technology-related sales or account management experience Master's Degree in Business Administration (MBA) or a related field completed between Mar'26 - Jul'26 Preferred Qualifications Bachelor's Degree in Information Technology, Business Administration, or related field AND 2-4 years of technology-related sales or account management experience Master's Degree in Business Administration (MBA) completed between Mar'26 - Jul'26 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
