Customer Support Specialist - Domestic Hindi web chat process non voice

Greetings from Teleperformance!!! Note: This is work from office Process: Web chat into Telecom process Role: Customer Support Shift: 7AM-12AM (Rotational Shift) Location: Ambit IT Park, Ambattur Chennai Qualification: Any Degree (UG & PG both can apply) Freshers can also apply if you know Hindi to read, write and understand. Salary: 21k CTC and 17k TH. We can consider your profile only you are under our Transport boundary limits. We will provide a one-way cab facility for employees whose shifts end between 10:00 PM and 12:00 AM. Looking for immediate joiners- (within a week time) Interested candidates can call Jagadeesan HR - **/ 10Am to 8PM or drop your resume to - **@tp.com. Roles and Responsibilities Handle customer queries via email, chat, and web chat platforms. Provide timely and effective solutions to customers' issues. Hindi with English Chat support. Desired Candidate Profile Freshers can also apply if you know Hindi to read, write and understand. Should have skill to read and write Hindi Should have basic knowledge about telecom process. Should have typing skill. Walk-In Location: 82/30, AMBIT IT PARK Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu ** Walk In - Monday to Friday Morning 11AM to 3PM. Exclude Govt Holidays Note : while you come for walk-In interview carry your updated resume & Aadhar card mention "Jagadeesan" on top of your resume.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...