Customer Support Manager - Female

Greetings from Xelentra!!One of the Our Top Engineering Manufacturing Client in Coimbatore Is On the Look Out for:Customer Service - ManagerNo of Vacancies: 1Location: Coimbatore Arasur, ThennampalayamQualification: Any GraduateExperience: 10 15 Years Age : Not More Than 40 YearsPackage: 6.00 Lacs 7.00 Lacs (Not a Constraint)Female Candidates Only.Responsibilities1. Develop and implement customer service policies and procedures2. Responsible for all Customer Service activities and Manage the team3. Handle complex customer complaints or inquiries4. Monitor team performance and report on metrics5. Ensure customer satisfaction and provide professional customer support6. Analyse customer feedback and develop new techniques to ensure customer retention7. Prepare detailed reports on the teams performance 8. Make sure the set Departmental Objectives are met.9. Ensures the team's operations are cost-effective, efficient and aligned with the organizations goals.10. Use data analytics to identify customer behaviors, preferences and trends to create targeted campaigns. 11. Work with product development teams to incorporate customer feedback into upcoming product designs and features.Qualifications1. Proven work experience as a Customer Service Manager or similar role.2. Experience in providing customer service support3. Excellent knowledge of management methods and techniques4. Proficiency in English5. Working knowledge of customer service software, databases and tools6. Awareness of industry’s latest technology trends and applications7. Ability to think strategically and to lead8. Strong client-facing and communication skills9. Advanced troubleshooting and multi-tasking skillsSkills & Traits:English Communication (Written & Oral)Customer and Supplier FocusTechnical knowledge Preferred : (Basic Foundry and Machine Shop)Computer Knowledge (MS outlook, MS office, PPT)Systematic, Trust, Confident, Flexible, Enthusiastic, Aggressive, Being organized, Team Player, Continuous improvement, Timeliness and Involvement.Interested and Relevant Talents Send Your Updated CV to My Mail Id hr@xelentra.in andContact Akilabalan 98940 - 40086.It is an Urgent Opening!! Rush Your CV’s!! Looking For Immediate JoinersRegardsAkilabalan Xelentra

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