Start your career in customer support operations with Airtel Payments Bank as a Customer Support Intern in Dhule. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Support Intern at Airtel Payments Bank, your core focus will be resolving real customer issues and fixing the reasons they recur. You are attached to a named mentor, join the team's stand-ups and reviews, and are trusted with work that matters rather than filler tasks. Questions are encouraged, your output is reviewed properly, and you get the feedback you need to actually improve. What you'll do day to day • Work on resolving real customer issues and fixing the reasons they recur alongside the core team • Use Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management, Knowledge Base Authoring on live, production-facing problems • Turn your work into clear documentation, notes or decks for reviewers • Take part in reviews and act on the feedback you receive • Collaborate across functions — engineering, product, design or business as the work demands • Follow the team's quality, testing and documentation standards • Track and report your own progress against an agreed plan Skills you'll build You will build practical, demonstrable experience in Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management, Knowledge Base Authoring, Customer Empathy, CRM Usage, Root Cause Reporting, Live Chat & Voice Support, Advanced Excel — the exact toolkit that separates a hireable fresher from a CV full of coursework. No prior work experience is required. Curiosity, problem-solving ability and a willingness to learn matter far more here than a polished résumé, and every one of these skills is taught on the job. Who should apply Students in their final year or recent graduates from Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication based in or willing to work from Dhule. You should be willing to learn Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting and able to communicate clearly in writing. Personal projects, coursework, certifications or open-source contributions strengthen your application, but none of them are mandatory. Internship details This is a 2-month internship in Dhule, Maharashtra, with a stipend of ₹19,000 per month. You will be given a defined project so that you leave with a resolved ticket queue plus a help-centre article set you wrote. Working hours follow the team's normal business hours and the internship includes a certificate on successful completion. Expect to leave with real project experience, exposure to professional tooling and process, and mentorship that helps you plan a concrete next step in your career. Outstanding interns can convert to a full-time offer at the end of the internship. How to apply Click Apply Now. If you are not logged in you will be asked to sign in and register first, after which you will be taken to Airtel Payments Bank's official careers page to complete your application. Applications are reviewed on a rolling basis and seats are limited, so apply early. Responsibilities: Work on resolving real customer issues and fixing the reasons they recur alongside the core team; Apply Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management to live, production-facing problems; Document your work clearly for reviewers and stakeholders; Participate in reviews and act on the feedback you receive; Collaborate across engineering, product, design or business as required; Follow the team's quality, testing and documentation standards. Requirements: Pursuing or recently completed Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication — 2026 freshers & final-year students welcome; Working knowledge of Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting (or a genuine willingness to learn them); Strong fundamentals in your discipline and clear problem-solving ability; Care with detail and the discipline to document your work; Clear written and verbal communication in English; Based in or willing to work from Dhule, Maharashtra.