Customer Support Executive – US Voice Process Night Shift (WFH) (Gurugram)

Please follow our LINKEDIN PAGE Compensation: ₹150 per hour Job Type: Remote | Long-term Contract (3–5 years stability) Shift: Night Shift (aligned with US time zones) Experience: Must have Cross sell/ Upsell in a BPO Job Overview We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers. Key Responsibilities Handle inbound and outbound customer calls for US clients Provide prompt, accurate, and professional customer support Resolve customer queries, complaints, and issues efficiently Maintain clear and detailed records of customer interactions Meet performance metrics such as call quality, resolution time, and customer satisfaction Adhere to company policies and client guidelines at all times Required Experience & Skills Prior experience in a US Voice Process is mandatory Strong verbal communication skills in English with a neutral or clear accent Excellent listening and problem-solving abilities Ability to handle high-pressure situations with professionalism Comfortable working night shifts on a long-term basis Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics Solid persuasion and rapport-building skills with a customer-centric approach Technical Requirements Personal laptop/PC with Windows 11 Minimum 16 GB RAM Dual-screen setup (Laptop + at least 1 external monitor) High-speed and stable internet connection (backup preferred) Quiet and distraction-free work environment What We Offer Stable, long-term contract (3–5 years) Consistent hourly pay Work-from-home flexibility Opportunity to work with international clients

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...